Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 03/10/2022 14:16
See below copy of one of the comments on Trust Pilot intrestingly they seem to get answered occasionally
Member
It's occurred to me reading all these unhappy reports from good loyal customers, I think whoever designed the new website and changed the booking system has never actually stayed at a site and simply doesn't know or understand the practicalities of booking a caravan or motor home onto a campsite. You have seriously messed up CAMC.
Date of experience: 29 September 2022
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Reply from Caravan and Motorhome Club (previously The Caravan Club)
3 days ago
Hi Julie-Many thanks for sending over the above feedback. 2 years ago, we migrated our Overseas booking system. This was met with some challenges but very quickly was widely used, easily managed and members can organise their upcoming site and ferry crossings on both their app and website. Following its success we have done the same with our UK sites. It is probably the largest system upgrade in 20 years and has indeed met the expected teething problems. We do understand the frustration and appreciate your patience during this time~Jamie
Posted on 03/10/2022 15:05
I have used the new booking system for the second time this month and found that I had to enter the the now required personal information (including dates of birth!) , car (make and model ) ,caravan (make and model), yet again. I had assumed that this new system would remember this information. Not user freindly. Where's the improvement for the members?
the change from 3 days to 3 weeks for penalty-free cancellations is excessive and has the feeling of being a new source of income.
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Posted on 03/10/2022 18:24
Booking System and Booking Policy Change
Several others have noted that the Club seem more willing to reply to posts on Customer Review sites than here. It may be a more powerful way to get our message across as members if we post our views on such sites as Trust Pilot and so on.
https://uk.trustpilot.com/review/www.caravanclub.co.uk
I've just done so. It's the first ever one star review I've ever given.
Come on CAMHC it's not too late to reverse these changes to policy. Even the Chancellor was prepared to acknowledge his mistake today!
Such a shame! You're better than this!!
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Posted on 03/10/2022 08:30 by JohnM20Please correct me if I'm wrong but surely the requirement for full names and dates of birth of children in a party is illegal in terms of the Data Protection Act. In Scouting we have it drilled into us that information recorded about a child must be relevant and kept to an absolute minimum. To book a pitch I can see no relevance in knowing the full names and/or D.O.B. of any children in the party. If there is an age when children are charged at a different rate to adults then the question should be "is the child under (or over) X years".
Additional to the requirement to not collect irrelevant information about children, any information collected, assuming this is for a specific event eg, a booking for 1 week at a site, then all the information about the child, wherever it is held, must be destroyed immediately after the event has occurred.
Posted on 03/10/2022 19:17
John in essence you are correct, it is legal to collect and store irrelevant information about children; in fact about any person. Interestingly, what CAMC appears to be doing is actually in contravention of their own published rules. As a non-member I'm not in a good position to formally complain but I would encourage members to do so.
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Posted on 03/10/2022 19:21
Just had a look on Trust Pilot, and yes there are a good few responses from the Club, unlike on here where members just get ignored. Probably because the Club doesn’t want others to see those very bad reviews without giving a response. So we can winge all we like on here without any effect at all, or members can post on Customer Review sites and maybe then CAMC will actually wake up and listen.
3 people like this
Posted on 03/10/2022 19:17 by LLMJohn in essence you are correct, it is legal to collect and store irrelevant information about children; in fact about any person. Interestingly, what CAMC appears to be doing is actually in contravention of their own published rules. As a non-member I'm not in a good position to formally complain but I would encourage members to do so.
Posted on 03/10/2022 20:40
As a member of both the C&MC and the C&C club I have always considered the C&MC's website to be far superior and this has led me to predominantly book with the club. However, having recently experienced the new C&MC website my opinion has changed.
Apart from the trials of actually trying to make a booking, the whole appearance of the site is dreadful. I use a laptop to do research, make bookings etc rather than a smartphone so I can't comment on the app. But for the basic website it seems the designers are complicating rather than simplifying matters by trying to get much onto the screen view.
The old design was much easier to follow and use. For example, I am still to find the reviews people have left for a particular site I was thinking of booking. In the past it was so easy to find them. Not impressed at all.
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Posted on 03/10/2022 19:21 by DEBSCJust had a look on Trust Pilot, and yes there are a good few responses from the Club, unlike on here where members just get ignored. Probably because the Club doesn’t want others to see those very bad reviews without giving a response. So we can winge all we like on here without any effect at all, or members can post on Customer Review sites and maybe then CAMC will actually wake up and listen.
Rowena
Trailertenter