New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

eurortraveller replied on 03/10/2022 21:58

Posted on 03/10/2022 20:40 by GF10K

As a member of both the C&MC and the C&C club I have always considered the C&MC's website to be far superior and this has led me to predominantly book with the club. However, having recently experienced the new C&MC website my opinion has changed.

Apart from the trials of actually trying to make a booking, the whole appearance of the site is dreadful. I use a laptop to do research, make bookings etc rather than a smartphone so I can't comment on the app.  But for the basic website it seems the designers are complicating rather than simplifying matters by trying to get much onto the screen view.

The old design was much easier to follow and use. For example, I am still to find the reviews people have left for a particular site I was thinking of booking. In the past it was so easy to find them. Not impressed at all.

Posted on 03/10/2022 21:58

GF 10K.  I am surprised but sorry you are still not able to find reviews for a particular campsite. How to do that has been asked and answered many many  times in this long thread. I am afraid you are just ignoring the answers that have been given over and over again.

Tinwheeler replied on 03/10/2022 22:12

Posted on 03/10/2022 21:58 by eurortraveller

GF 10K.  I am surprised but sorry you are still not able to find reviews for a particular campsite. How to do that has been asked and answered many many  times in this long thread. I am afraid you are just ignoring the answers that have been given over and over again.

Posted on 03/10/2022 22:12

Why not explain to GF how to do it, Euro? That would be really helpful👍🏻

Wherenext replied on 03/10/2022 22:32

Posted on 03/10/2022 22:32

GF 10K

Go to book a campsite, input say Wirral Country Park for campsite. This will take you to club site then click on stars which will open reviews.

Hope this works for you as it has just worked for me.

Edit, and I'm not even interested in club site reviews.

 

 

Arch replied on 03/10/2022 22:41

Posted on 03/10/2022 22:32 by Wherenext

GF 10K

Go to book a campsite, input say Wirral Country Park for campsite. This will take you to club site then click on stars which will open reviews.

Hope this works for you as it has just worked for me.

Edit, and I'm not even interested in club site reviews.

 

 

Posted on 03/10/2022 22:41

Did you notice there aren't any reviews after the system change and there's no way to input any.

Tinwheeler replied on 03/10/2022 22:53

Posted on 03/10/2022 22:41 by Arch

Did you notice there aren't any reviews after the system change and there's no way to input any.

Posted on 03/10/2022 22:53

There are plenty of new reviews being written both of club sites and CLs as can be seen from Latest Reviews.

Here's one from a couple of hours ago.

https://www.caravanclub.co.uk/club-together/reviews/club-site-reviews/hurn-lane-club-campsite/nice-peaceful-stay/

 

SteveL replied on 04/10/2022 08:47

Posted on 03/10/2022 22:32 by Wherenext

GF 10K

Go to book a campsite, input say Wirral Country Park for campsite. This will take you to club site then click on stars which will open reviews.

Hope this works for you as it has just worked for me.

Edit, and I'm not even interested in club site reviews.

 

 

Posted on 04/10/2022 08:47

They seem to have cracked displaying reviews in the manner you describe. Also works for CL’s

However, unless I missed something, there is only a few months worth and there is no way to leave one. The only way to do that or read older reviews is to go to the search (magnifier top right) input site name (site is top of list) and retrieve the old site page.

As TW says folk are leaving lots of reviews so must be finding this round about route. It does seem strange though the CC hasn’t provide the facility on the new system, or a link to the old pages if it is there intention to keep them for reviews and directions.

Hja replied on 04/10/2022 09:06

Posted on 04/10/2022 09:06

I can find reviews an place reviews by searching for individual site by name in the search engine.

my beef is that I still cannot easily access full CL details from the summary page accessed via the map

Arch replied on 04/10/2022 09:15

Posted on 03/10/2022 22:53 by Tinwheeler

There are plenty of new reviews being written both of club sites and CLs as can be seen from Latest Reviews.

Here's one from a couple of hours ago.

https://www.caravanclub.co.uk/club-together/reviews/club-site-reviews/hurn-lane-club-campsite/nice-peaceful-stay/

 

Posted on 04/10/2022 09:15

Thanks TW I can see there are reviews following your if I wanted to leave a review of Hunters Moon site how would I do it 

SteveL replied on 04/10/2022 09:22

Posted on 04/10/2022 09:06 by Hja

I can find reviews an place reviews by searching for individual site by name in the search engine.

my beef is that I still cannot easily access full CL details from the summary page accessed via the map

Posted on 04/10/2022 09:22

The ones I’ve looked at seem to have, details of site, owner and contact details. Some are populated with reviews, some are not. Perhaps they don’t have any. The big omission seems to be price. However, as this was often reported as out of date on the old system, perhaps the CC has chosen to go without it. If you enquire about availability and price you will at least get an up to date answer.

brue replied on 04/10/2022 09:25

Posted on 04/10/2022 09:25

At present it's best to stick to the website details for site reviews etc as usual and leave the booking system for bookings. The two areas haven't been integrated properly. 

The problem seems to be that CAMC have used the overseas booking system and tacked on uk bookings and there are too many missing links.

I'd say booking system for bookings all other details best found on the website sections. You'll find changes on the website too. There's a lot of updating going on!

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