Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 15/09/2022 11:15 by Twos more then oneThat is development time ,not implementation period in the real world ,there is a massive difference
It is not unusual for most new things to have real world issues, that where not sorted in development
For instance new model vehicle recalls is common, not unusual
Posted on 15/09/2022 11:52
New car recalls are by and large a thing of the past and have nothing in common with IT system roll outs
The club are fortunate to have members as compliant and easily pleased.
There is no excuse for the incompetent implementation of the new system.
4 people like this
Posted on 15/09/2022 11:53
Unless I have just failed it to find it the loss of the ability to view site availablilty in terms of type of pitch (i.e. the old "if you are flexible on date view by month") is a great shame. I hope it will be re-instated soon.
When you are in "Late availability" and looking at the chosen site by selecting "Book now" as you change the pitch type so the calender changes to show the availabailty of the type selected.
peedee
Posted on 15/09/2022 11:55
I feel that the 'club' is changing to a commercial enterprise. As loyal but older members we have never 'not turned up' but due to health problems have on occasions had to cancel or re arrange dates but always within the 72 hours required. There is a vast gap between 72 hours and 21 days notice, plus losing a £25 deposit. I am positive our situation cannot be unique. Please think again.
10 people like this
Posted on 15/09/2022 11:02 by TammygirlFinally cracked the code to search by location.
Type in area - Yorkshire - drop down gives you choices, choose Yorkshire, UK.
Press search, a list will appear that hives more than your search but if you go across to the map and home in on Yorkshire it will highlight all the sites in that County, the list also adjusts to give you the sites.
Now all we need is to know what areas the club have set as Location.
Posted on 15/09/2022 11:58
Good for you TG. One of the problems is there does not appear to be any help or prompts on how to use the new booking system. You learn by trial and error which many are having difficulty with and are too quick to complain. I was equally guilty of this when I could not find the detail of CLs.
peedee
Posted on 15/09/2022 11:53 by peedeeUnless I have just failed it to find it the loss of the ability to view site availablilty in terms of type of pitch (i.e. the old "if you are flexible on date view by month") is a great shame. I hope it will be re-instated soon.
When you are in "Late availability" and looking at the chosen site by selecting "Book now" as you change the pitch type so the calender changes to show the availabailty of the type selected.
peedee
Posted on 15/09/2022 11:37 by Twos more then oneWhere have i posted that ?
All i have posted is give the club a reasonable time to sort out the issues.
Posted on 15/09/2022 12:05
I’m relatively charitable when it comes to teething troubles on a new system, but this one has been a disaster from start to finish.
No notification that the site was going to be down for a day and a half.
Releasing all withheld months at once resulting in total site overload and failing to cope with deposits, emails etc as a result.
Did they consult members on the changes, because a lot of them are not for the good. Late availability is a case in point.
Lots of very obvious mistakes on the website, really basic stuff like number of hardstanding pitches, so clearly inadequate checking.
I could go on but there would be little point. The whole launch has been one big embarrassment.
5 people like this
Posted on 15/09/2022 11:55 by TwoUKRoamersI feel that the 'club' is changing to a commercial enterprise. As loyal but older members we have never 'not turned up' but due to health problems have on occasions had to cancel or re arrange dates but always within the 72 hours required. There is a vast gap between 72 hours and 21 days notice, plus losing a £25 deposit. I am positive our situation cannot be unique. Please think again.
Posted on 15/09/2022 12:05
What is done is done and I doubt there will be any going back. I also have never not turned up without good reason (I broke down once) and have rarely cancelled and when I have it has been with considerable notice. I think the new system will be much fairer.
peedee
Posted on 15/09/2022 11:52 by wedgyNew car recalls are by and large a thing of the past and have nothing in common with IT system roll outs
The club are fortunate to have members as compliant and easily pleased.
There is no excuse for the incompetent implementation of the new system.
Posted on 15/09/2022 12:01 by Chelty"late availability" when looking at July 2023 ?
Rowena
Trailertenter