New Booking System

It is not just this system  that your latest post commented on your experience but the consistency of everyone. of your posts that are the complete opposite of others who post

Well I tried another search using Location, this time I broke down Yorkshire into sub areas

North Yorkshire - no results found - offer of nearby campsites gave Bolton Abbey at Skipton, well that's N YORKS,  Kendal in Cumbria, Mot Yorkshire then. Lower Wensleydale - that also N YORKS, Meathop Fell, Cumbria, not YORKS. I see they have at least retained their award winning search facility 🤣🤣🤣

Would be as well using the map and dart method, probably more accurate. 😠

Ditto...Cant even get back in to cancel the booking....Now 50 minutes into the contact centre call...

With a fiasco on this scale....it must be obvious to all that there is is little or no direction from senior management....and sorry Rowena your apology (on behalf of the IT team) doesn't cut it..This should not have happened !!

Finally cracked the code to search by location. 

Type in area - Yorkshire - drop down gives you choices, choose Yorkshire, UK.

Press search, a list will appear that hives more than your search but if you go across to the map and home in on Yorkshire it will highlight all the sites in that County, the list also adjusts to give you the sites.

Now all we need is to know what areas the club have set as Location. 

So...I'm through to the contact centre..Agent has taken my details including CC long number and now has put me on hold while she confirms with finance that the deposit has been taken...aside...I think the 'hold' music they play says it all at EG..at least they could play some decent music...

OK finance has confirmed my payment...Agent has finalised and confirmed my booking and I should get an email 'shortly'...there is a team working on this..so I'm told..

That is development time ,not implementation period in the real world ,there is a massive difference 
It is not unusual for most new things to have real world issues, that where not sorted in development 
For instance new  model vehicle recalls is common, not unusual 

So you don't see taking duplicate deposit payments as being unusual or a matter worthy of comment?

I hope one of the "issues" being resolved is to include the name of the campsite in the summary of current bookings.  It is absurd to have to click to view each one in turn to find out where it is.

Unless I have just failed it to find it the loss of the ability to view site availability in terms of type of pitch (i.e. the old "if you are flexible on date view by month") is a great shame. I hope it will be re-instated soon. 

If one was a cynic you might assume removing the facility is so that we can't see that weekends are still fully booked for months ahead, the prevention of which was supposed to be the reason for introducing deposits. 

Where have i posted that ?
All i have posted is give the club a reasonable time to sort out the issues.

Could be it works differently on different devices. I tried North Yorkshire on my iPad for this weekend. Like you it came up with no results  found and a map of the area round settle. However, there was a button below to search for nearby sites. This brought up a map showing Hawes, Lower Wensleydale, Thirsk,  Wharfedale, Bolton Abbey and Knaresborough. The sites all showed Full but were listed down the left hand side.

One things certain it isn’t user friendly and hasn’t been adequately tested. Why for instance when I start typing North Yorkshire do I get places with north in Canada and the USA. There seems to have been very little attention applied to detail in the sites development.