Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 15/09/2022 10:48 by GTPDitto...Cant even get back in to cancel the booking....Now 50 minutes into the contact centre call...
With a fiasco on this scale....it must be obvious to all that there is is little or no direction from senior management....and sorry Rowena your apology (on behalf of the IT team) doesn't cut it..This should not have happened !!
Posted on 15/09/2022 12:27
I don't think you can make that assumption at all. I've spent a lifetime in IT and seen a lot worse implementations than this.
I've seen IT lead ones which haven't been properly owned by the business and I've seen business lead ones where IT have been shouting the system isn't ready but the business wants to go live anyway.
For example, the launch of the NHS Covid booking system was much worse than this and that had virtually unlimited amounts of money tossed at it and it didn't even need a payments engine!!! How much did Test and Trace cost (10s of billions) and it never worked.
Give the folks a break. A lot worse things happening in this world than being kicked off a caravan booking system.
I'm sure they'll sort the teething troubles.
2 people like this
Posted on 15/09/2022 12:27 by CaravanRamblingsI don't think you can make that assumption at all. I've spent a lifetime in IT and seen a lot worse implementations than this.
I've seen IT lead ones which haven't been properly owned by the business and I've seen business lead ones where IT have been shouting the system isn't ready but the business wants to go live anyway.
For example, the launch of the NHS Covid booking system was much worse than this and that had virtually unlimited amounts of money tossed at it and it didn't even need a payments engine!!! How much did Test and Trace cost (10s of billions) and it never worked.
Give the folks a break. A lot worse things happening in this world than being kicked off a caravan booking system.
I'm sure they'll sort the teething troubles.
Posted on 15/09/2022 12:34
Teething troubles? After two years! And several delayed starts
If when it had been tested at site level during Training! and it seems many problems came to light. why was it not tested again before being implemented?
As said by site staff via a phone call yesterday "we are not in high enough wages grade to be expected to know?"
1 person likes this
Posted on 15/09/2022 11:37 by Twos more then oneWhere have i posted that ?
All i have posted is give the club a reasonable time to sort out the issues.
Posted on 15/09/2022 12:27 by CaravanRamblingsI don't think you can make that assumption at all. I've spent a lifetime in IT and seen a lot worse implementations than this.
I've seen IT lead ones which haven't been properly owned by the business and I've seen business lead ones where IT have been shouting the system isn't ready but the business wants to go live anyway.
For example, the launch of the NHS Covid booking system was much worse than this and that had virtually unlimited amounts of money tossed at it and it didn't even need a payments engine!!! How much did Test and Trace cost (10s of billions) and it never worked.
Give the folks a break. A lot worse things happening in this world than being kicked off a caravan booking system.
I'm sure they'll sort the teething troubles.
Posted on 15/09/2022 12:39 by TinwheelerI think people might be a little more forgiving if this was the first time the club's IT systems had goofed but it isn’t.
Posted on 15/09/2022 12:55
Well, I've listened to social media slate off the old systems for years and you can't run old software for ever. Period.
Now they bought a state of the art package and everyone wants to turn the clock back...
And we aren't yet 1 week in!!!
1 person likes this
Posted on 15/09/2022 12:59
My booking was going well, until I had to enter DoB for my wife and I. Using the calendar offered must have been designed by a younger person .... Do you know how many times I have to click to go back one month at a time to my DoB? I gave up because I lost the will to live at over 100.
Why not the common approach of displaying the format you need and then allow free entry?
Posted on 15/09/2022 12:16 by peedeeNot sure what you are saying, "Late availabilty" works for all bookable dates for all the rolling year i.e a year in advance.
I have just checked this out for Easter 2023. looking for a service pitch at Broadway.
peedee
Posted on 15/09/2022 12:59 by facilitymMy booking was going well, until I had to enter DoB for my wife and I. Using the calendar offered must have been designed by a younger person .... Do you know how many times I have to click to go back one month at a time to my DoB? I gave up because I lost the will to live at over 100.
Why not the common approach of displaying the format you need and then allow free entry?
Rowena
Trailertenter