New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

Tinwheeler replied on 15/09/2022 13:16

Posted on 15/09/2022 12:55 by CaravanRamblings

Well, I've listened to social media slate off the old systems for years and you can't run old software for ever. Period.

Now they bought a state of the art package and everyone wants to turn the clock back...

 

And we aren't yet 1 week in!!!

Posted on 15/09/2022 13:16

I think only a few people are calling for the return of the old system, not everyone by any means. You exaggerate greatly there.

The vast majority of folk are expressing discontent with the new system, finding and sharing work arounds and, by doing so, are pointing the club in the right direction, hopefully.

I think you do your fellow members a disservice by slighting them in such a manner.

CaravanRamblings replied on 15/09/2022 13:22

Posted on 15/09/2022 12:36 by Tinwheeler

I wonder if you’d be so complacent if it was your money they'd taken twice🤔

Posted on 15/09/2022 13:22

I'd be extremely relaxed. The club will sort it out.

As a frequent internet purchaser this happens all the time to me. Best was Brittany Ferries taking 3 times excess of a grand each one. Stuck in Berlin when Ryanair cancelled the daily flight for 3 days.

Perspective I feel.

Pay by credit card if you don't trust the company to sort it out as it is very easy to get the card issuer to sort it out with a charge back.

 

 

EmilysDad replied on 15/09/2022 13:27

Posted on 15/09/2022 12:55 by CaravanRamblings

Well, I've listened to social media slate off the old systems for years and you can't run old software for ever. Period.

Now they bought a state of the art package and everyone wants to turn the clock back...

 

And we aren't yet 1 week in!!!

Posted on 15/09/2022 13:27

 .... software for ever. Period.

Argh! you mean FULL STOP .....

SteveL replied on 15/09/2022 13:33

Posted on 15/09/2022 13:10 by CaravanRamblings

I believe you can click on the year and choose the year and then month.

At least that's what they are saying on FB

Posted on 15/09/2022 13:33

You certainly can on the iPad. You can even scroll the wheel back into the 1800’s 😂

Takethedogalong replied on 15/09/2022 13:36

Posted on 15/09/2022 13:36

This is off topic, and I apologise, but given this is a busy thread will pass on information for anyone who has missed it

Club HQ closed on Monday, and Club Site receptions will be closed as well, for Queens funeral. Had email from HQ, Hope message has got through to others as well.👍 Suggest no related comments.

Tinwheeler replied on 15/09/2022 13:38

Posted on 15/09/2022 13:22 by CaravanRamblings

I'd be extremely relaxed. The club will sort it out.

As a frequent internet purchaser this happens all the time to me. Best was Brittany Ferries taking 3 times excess of a grand each one. Stuck in Berlin when Ryanair cancelled the daily flight for 3 days.

Perspective I feel.

Pay by credit card if you don't trust the company to sort it out as it is very easy to get the card issuer to sort it out with a charge back.

 

 

Posted on 15/09/2022 13:38

I don’t think your experiences with other providers will serve to pacify those who have suffered at the hands of CAMC's new system.

Tammygirl replied on 15/09/2022 13:48

Posted on 15/09/2022 12:59 by facilitym

My booking was going well, until I had to enter DoB for my wife and I. Using the calendar offered must have been designed by a younger person .... Do you know how many times I have to click to go back one month at a time to my DoB? I gave up because I lost the will to live at over 100.

Why not the common approach of displaying the format you need and then allow free entry?

Posted on 15/09/2022 13:48

You don't need to enter DoB for your wife as I assume she is a joint member. 

Its only for guests who may be staying with you during your time on site.

Of course that's not made clear unfortunately. 

SteveL replied on 15/09/2022 14:03

Posted on 15/09/2022 13:48 by Tammygirl

You don't need to enter DoB for your wife as I assume she is a joint member. 

Its only for guests who may be staying with you during your time on site.

Of course that's not made clear unfortunately. 

Posted on 15/09/2022 14:03

Thanks TG. I thought that was probably the case, but didn’t want to risk getting an error code, as it had taken 2 hours to get on when I made my booking, so filled it in anyway.

brue replied on 15/09/2022 14:07

Posted on 15/09/2022 14:07

TG on my android phone I couldn't proceed without providing a DOB for my OH and the calendar provided wouldn't budge unless a painfully slow manual adjustment took place, I got as far back as 2000 and decided that would prove OH was an adult....think 20mins allowance and this eats into booking time.

Using a laptop improved the calendar experience.

Obviously booking in another member should not require details and I don't recall having to do this with the C&CC, I just add another to the A/C account no further details because cards are checked on arrival and adjustments can be made.

I am now stuck with a payment against my bank account and no booking, tel lines too busy to sort. Hoping for a response to my e mail but this is likely to be a lengthy wait.

I am very angry that CAMC has taken money twice from my account. One amount has now been removed, possibly because I asked the bank to cancel when it was pending. I left a note for the bank about CAMC!

I am aware that other new web sites fail. I recall John lewis and their on line wedding present lists having a very shaky start. But that was a long time ago and web site developments have improved since then.

Out of interest about the credit card suggestion I don't have one, I like to pay as I go. smile

eurortraveller replied on 15/09/2022 14:08

Posted on 15/09/2022 14:08

i”m still puzzled about this business of in-putting birthday for wife / partner / mistress / or lover . All I was asked for was number of people - it didn’t ask which woman I was taking. None of them are joint members anyway. Alice says does that mean some ladies will get a birthday card from East Grinstead but she won’t?  Why such discrimination? I told her I was taking someone else.

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