Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 15/09/2022 17:17
Out of interest about the credit card suggestion I don't have one, I like to pay as I go.
Just because you have a credit card does not mean you cannot pay as you go. It is wiser to use a credit card on line for greater protection, I have a dedicated one with a low maximum spend. All you are doing is paying for your purchases in one lump sum at the end of the month in my case using a direct debit.
peedee
2 people like this
Posted on 15/09/2022 17:26
In a long drawn out process lasting months (possibly years) the club has wasted a huge amount of money and moved backwards. The new booking system is one of the worst website I have seen. Doesnt work properly on mobile devices. Sites don't always show up. Its slow and barely works on a low bandwidth connections that a lot of people will have while touring.
Before you tell me its my equipment, I'm an IT engineer so well used to figuring my way around problems and poorly implemented systems and this ranks amongst the worse Ive seen in recent years. The appalling implementation smacks of inadequate testing and probably off shore development by people who dont really understand or care what is needed.
Ive been a member for 30 years now and to me the club seems to be gradually losing the 'member driven' ethos in favour of 'take it or leave it'.
Terrible !!
14 people like this
Posted on 15/09/2022 17:26 by crummockIn a long drawn out process lasting months (possibly years) the club has wasted a huge amount of money and moved backwards. The new booking system is one of the worst website I have seen. Doesnt work properly on mobile devices. Sites don't always show up. Its slow and barely works on a low bandwidth connections that a lot of people will have while touring.
Before you tell me its my equipment, I'm an IT engineer so well used to figuring my way around problems and poorly implemented systems and this ranks amongst the worse Ive seen in recent years. The appalling implementation smacks of inadequate testing and probably off shore development by people who dont really understand or care what is needed.
Ive been a member for 30 years now and to me the club seems to be gradually losing the 'member driven' ethos in favour of 'take it or leave it'.
Terrible !!
Posted on 15/09/2022 17:05 by sparky100Why was the members not consulted on this before this was implemented and also why was there not a dry run on the system before all this chaos the system is not user-friendly
Posted on 15/09/2022 15:10 by wedgyLast major new car recall date ??
I refrained from saying " compliant and easily pleased as yourself '
Your views on here are in the absolute minority, most are furious for many different reasons.
Posted on 15/09/2022 17:57
Posted on 15/09/2022 18:07
Why does the 'Location' return places abroad, not just in Europe but the USA as well. Obviously it wasn't fine tuned to filter out these places and only come up with ones in the UK.
Sorry to keep going on about the 'Location' search field but it really is rubbish, using site name is fine if you know it.
The best method I've found using my laptop is the map but you have to select a Location first for it to come up.
Late Availability isn't that, you have to enter dates to do a search, rather than the club providing a list of sites with Availability over the next few weeks. The old list was much better as you see at a glance who had spaces for say 5 nights in a block, then look for the next 5 nights for another site. So much easier than the new booking system.
1 person likes this
Posted on 15/09/2022 14:07 by brueTG on my android phone I couldn't proceed without providing a DOB for my OH and the calendar provided wouldn't budge unless a painfully slow manual adjustment took place, I got as far back as 2000 and decided that would prove OH was an adult....think 20mins allowance and this eats into booking time.
Using a laptop improved the calendar experience.
Obviously booking in another member should not require details and I don't recall having to do this with the C&CC, I just add another to the A/C account no further details because cards are checked on arrival and adjustments can be made.
I am now stuck with a payment against my bank account and no booking, tel lines too busy to sort. Hoping for a response to my e mail but this is likely to be a lengthy wait.
I am very angry that CAMC has taken money twice from my account. One amount has now been removed, possibly because I asked the bank to cancel when it was pending. I left a note for the bank about CAMC!
I am aware that other new web sites fail. I recall John lewis and their on line wedding present lists having a very shaky start. But that was a long time ago and web site developments have improved since then.
Out of interest about the credit card suggestion I don't have one, I like to pay as I go.
Posted on 15/09/2022 18:40
.... Out of interest about the credit card suggestion I don't have one, I like to pay as I go. smile
You can still pay up at the end of the month, and you get the protection of the credit card company .... I guess then that you draw cash for everything 🤷♂️
Rowena
Trailertenter