New Booking System

I am not a tech person, I have no idea about tech but have always found the site easy to use. Trying to use the new site made me swear in front of my Grandson for the first time ever! He tried to help as he is doing Tech GCSE but even he got confused! How can I be 11000th in the queue? Used the phone in the end, 40 min wait! Someone should be held accountable for this shambles! I will be of to the other club if this doesn't go back to easy!

You're not 11,000 th in the queue....you might have been queue slot number 11,000 that is, the 11,000 th person to have joined the queue, since its inception.

you position ing the queue is shown by the number of people in front of you, which recently has been fairly small....and, as the green man walks, the number gets lower.

Had a look at the new booking system tonight. Didn't find it as easy to use as the old system. For example, in the old system there was a drop down menu to select areas which doesn't seem to be there. Also looked at a few CL sites, no information on prices on the ones I looked at. 

To scroll through every car sold all over the world going back to 1992 would take weeks. However it is totally irrelevant to the matter of this new booking system roll out fiasco. Your comparison is meaningless. 

Well what a mess ! This will have to be awarded the most useless booking site going. Far too complicated . There was nothing wrong with the old booking system a waste of our membership money.

Where does one begin!  Used the map search this morning for the first time - only looking for CL's, as ever. Completely different map and links - which does seem to be an improvement.  But downhill after that, though more like falling off a cliff.

There are no reviews, no info on directions, no info on electrics, no info on prices, in fact ALL the comprehensive info previously available has gone, disappeared, wiped.  Utterly useless.

Just what is going on?  This is an unmittigated disaster.  The management in the club need to come clean about this **** up and make a statement on the website and in the magazine - and then resign!

Further my last post up thread...I finally got through to the call centre who, after taking my details and credit card long number, put me on hold to check with finance that the deposit had in fact been taken ( knew it had because I get an alert when a withdrawal is taken).

After further several minutes the agent returned and confirmed the deposit had been taken and she could now go ahead with booking I had made previously. Lets hope it is still available as was showing 'low availability ' when I originally booked.....thankfully it was and the agent confirmed with a booking ref and said i would get a confirmation email shortly..

That was yesterday.....and as of now I have not received a confirmation email...but this morning the booking has appeared in 'my bookings' albeit with the full amount and no deposit paid !! There is also a request that I pay the balance on 6th Feb 2026 !!..

Is it me or can you not just browse for sites now without having to put dates in and which site you want to go to?  Before booking I want to see which sites are in which area and what facilities they have.  Or am I doing something wrong?

No you're not doing anything wrong based on my experience. Everything that was good about the old system has been binned to be replaced by this awful end user experience.

During private beta development they should have had a few of us in to try it, to show how we decide on which sites we choose and our thought processes. From the customer journey they then could have built a system that would have been better for us rather than what we have been given.

All new systems have teething problems but this is the worst example of flawed fundamental design that I have seen for a long time.