Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 16/09/2022 10:45 by TakethedogalongQuestion for Rowena (helpful if someone could report this to raise attention after I have posted)
I sort of understand why at the moment Sites cannot take phone calls, but once things settle down, is it going to be possible to phone a Site directly? I ask because I am a Carer, and when I go away I let my co carer know where we are, contact numbers for a landline just in case the mobile signal isnât very good (Clumber Park for example). This is quite important for me, thankfully never had to phone a site yet, but I am sure there will be others in this situation. I am normally in daily contact via other methods, but Clumber was a challenge.
I think Members will want to know they can contact a Club Site if thereâs an emergency, journey problems, sudden family illness etcâŚ.. To me, itâs part of the Clubâs commitment to its Members who are using Sites. Itâs also good manners on the part of Members like us who do want to do the right thing and inform a Site if we cannot turn up. Only had to do it once in the past, had to turn back home mid journey, but it was easy to phone the Site.
Hope you can respond and give Members a better idea of if we can contact a Site direct again at some point.
Posted on 16/09/2022 10:55
I think you have made a really important point here. We have once had to cancel a site whilst “on the road” so to speak, due to a medical emergency, and phoned the site.
But many members will need to be contactable whilst away in case of emergency, with elderly relatives etc. and mobile signals are very definitely not always reliable.
Posted on 16/09/2022 10:55 by HjaI think you have made a really important point here. We have once had to cancel a site whilst âon the roadâ so to speak, due to a medical emergency, and phoned the site.
But many members will need to be contactable whilst away in case of emergency, with elderly relatives etc. and mobile signals are very definitely not always reliable.
Posted on 16/09/2022 11:09
Thanks Tinnyđ
We have noticed this last 18 months or so just how difficult it is to phone a Site direct. We tried Exeter, Marazion, Ferry Meadows, for various reasons, all at a time we thought someone might be in the office, but avoiding the busy arrival times around 12-2pm. Had a “leave a message” message, but then told no we are not answering, Exeter actually phoned us to clarify somethingđ¤ˇâď¸ I know there are others like us who care for relatives, and might have an emergency situation at some point, so a definitive answer is what I need, either a yes, you can phone, or a no, make other arrangements as best you can.
Posted on 16/09/2022 10:41 by TinwheelerWe've been through all this before. It's too late now to say you don't want deposits. They are a fact.
What's the problem? If you cancel outside of the due time, you get your money back. If you don't cancel, you pay less on arrival as PD said. Tbh, if ÂŁ78 is make or break for your holiday, it might be time to give up.
PS. How is paying deposits out of pocket 'now'? The deposit is buying you the right to have that holiday. You are getting something for your money so are not out of pocket. Anyway, have you anything to say about the booking system?
Posted on 16/09/2022 12:27
We were going to book some dates for June and July 2023, bu the new system is such a shambles we are going to wait to see what the club are going to do about getting it running properly.
But more of a concern to me is the fact that apart from Rowena's comment early Wednesday morning, no executive or member of staff has bothered to respond to all the concerns that have been raised or even offered an update on what they are doing to resolve the problems.
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Posted on 16/09/2022 12:39
FAO Rowena
Could the members be provided with the snagging list the club has presumably implemented relating to the new booking system ? Hopefully this could allow input from the members to enable a worthwhile outcome for the new system which would benefit all.
Pete
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Posted on 16/09/2022 12:44
Sue and Chas. I think some of the glitches have been cleared. I would still advise, (if you know which site you want) to go in via the site details page, eg type in the site name via the search box top right of this page. On the site page press BOOK and then press BOOK again on the booking page. You'll be straight into dates and pitch types etc. I think if you want to be certain of dates and pitch types you might as well give it a go. It's much better than day one of the release!
I do think it's a pity that the site was allowed to overload at first and cause much confusion and some basic step by step procedure could be shown. There were site views shown in the FAQs before the launch but there were far too many details for people to take on board. Personally I think a step one, step two demo is helpful. Maybe there is one somewhere but it's not visible?!
Anyway the deed is done, it's change and we've had quite a week of change in general!
Posted on 16/09/2022 12:26 by brueJust checked My Bookings via My Profile and the bookings are now showing. Hooray progress!
Rowena
Trailertenter