New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

brue replied on 16/09/2022 14:15

Posted on 16/09/2022 14:15

I've never bothered to download the CAMC app Peedee just using a browser.

brue replied on 16/09/2022 14:18

Posted on 16/09/2022 14:18

PS I use the private CL Booking app, naughty but nice, a lesson in good web site design and management.  wink

Takethedogalong replied on 16/09/2022 14:23

Posted on 16/09/2022 14:14 by peedee

Deposits seem to be having the desired effect. Anything booked for after May 2023 would have required deposits. Take a look at York Rowntree, there are even week ends free as of June 2023. This would have not been so under the old system, it would have been booked up solid for the rolling year.

peedee

Posted on 16/09/2022 14:23

It hasn’t been that busy PD at YRP. We have stayed after booking only a couple of weeks in advance. It’s more likely the price and the recession that’s having an effect. 

Anyone found out how to browse Late Availability on an IPad yet? All I get is the booking page, and if I put three letters in I am browsing the World🤬 And yes, I am using the filters.

All I want to look at is Club Sites in North Yorkshire🤷‍♀️ I’d prefer to avoid Norway if at all possible……🤬 

Tinwheeler replied on 16/09/2022 14:35

Posted on 16/09/2022 12:10 by sparky100

 I think you must work for the caravan and motorhome club lol

Posted on 16/09/2022 14:35

You didn't see the thread I started then. 😛

NutsyH replied on 16/09/2022 15:32

Posted on 16/09/2022 13:18 by peedee

Agree with Wedgy a snagging list along with which device is being used is needed.

So do I, at least we will know not to keep reporting the same thing over and over.

I still cannot log onto the Android App, has anyone managed to or is it just me? I have reported it.

peedee

Posted on 16/09/2022 15:32

Peedee

Did you see Jillwithajay's post a couple of days ago?  Although the club haven't bothered to tell us (unless you are on social media) you need to delete the old app and download the new one. I have now done that and it works fine (Android/Samsung).

GTP replied on 16/09/2022 15:46

Posted on 16/09/2022 13:18 by peedee

Agree with Wedgy a snagging list along with which device is being used is needed.

So do I, at least we will know not to keep reporting the same thing over and over.

I still cannot log onto the Android App, has anyone managed to or is it just me? I have reported it.

peedee

Posted on 16/09/2022 15:46

Can't comment on Android devices but our iPhone app came up with a  message saying that this version has been superseded and should be Deleted User and install the new version from the app store...Works fine.  The OH also downloaded the new version and is very pleased that it now shows her Digital membership card...and that she can pay the balance due before we arrive at the site...

billnk replied on 16/09/2022 15:59

Posted on 16/09/2022 14:14 by peedee

Deposits seem to be having the desired effect. Anything booked for after May 2023 would have required deposits. Take a look at York Rowntree, there are even week ends free as of June 2023. This would have not been so under the old system, it would have been booked up solid for the rolling year.

peedee

Posted on 16/09/2022 15:59

Interesting observation.  I too was surprised to see gaps in YRP, never known it before.  In 20 years of membership have only been able to get onto that site a couple of times because of the solid bookings. 

I can only comment on that site as it is the only one on my radar but I gave up considering it as an option years ago. It will be interesting to see if behaviour at other similar popular sites changes. It may be early days, time will tell.

As for deposits, I can have sympathy with the person who is unable/unwilling to part with £1K trying to sort out his year's trip.  That was my previous style of planning too (a couple of cancellations were made but only for solid reasons).  In these days of stretched resources I will also have to change and prioritise my choices. It is sad as it takes away the early planning of a variety of touring as you are then possibly going to be facing more "Full" problems if you book nearer the time of travel. 

Que sera, it is here to stay so let's hope it all settles down and members don't have their enjoyment of touring hampered or it will cause a drain away to commercial sites and C&MC will lose out in the long run just by trying to solve an issue that was caused by a minority. I can't help thinking sledgehammer to crack a nut.......

huskydog replied on 16/09/2022 16:20

Posted on 16/09/2022 16:20

It’s certainly a booking experience, just thought I would look at some sites in Devon , so I put Devon in the area box and it bought up 20 sites , but 3 of them are in Wales !!! 

Did the Club get any change for the £10 they spent on the upgrade !!

SteveL replied on 16/09/2022 16:24

Posted on 16/09/2022 16:24

I would like to leave a review of a site we just visited. Anyone have any idea how to? I see on latest activity reviews are still being written, but I can’t see anyway on the new site pages to access them. One interesting fact is that if you go into a review on CT latest activity and touch on the site name in the directory list at the top, it takes you to all reviews for that site as it always did. However, if you then touch on the view site you are sent to the old web pages for that site and can view directions, phone number etc, (also absent from the new system) so they are still there. Although if you touch on book a pitch you are sent straight to the new site. Perhaps they haven’t sorted reviews yet and folk are accessing them from the emails they send out asking you to leave one. Perhaps I will have to wait for that to arrive.

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