New Booking System

Have just tried to add additional nights to an existing long-standing booking. According to the new system information page I could do so without deposit or changes to terms & conditions (see text below) WRONG.

Can I add/remove nights on an existing booking?

Members - Yes, you can add or remove nights from an existing booking using the new system. Simply log in to ‘My profile’ as normal and click on ‘My UK site bookings’ to view and amend your booking(s) as necessary. Nights can be added or removed on a booking with no deposit requirement or change to booking terms and conditions.

However, system will not allow completion without paying in full or a deposit. 

I’ve answered my own question.THIS web page which I’ve managed to track down, gives you access to all the old site pages. 

As far as I can see, the search engine is one of the main issues. If you click on UK, it’s still coming up with loads of irrelevant stuff overseas, even street names. It bears no resemblance to the geographical locations (such as Cotswolds, Yorkshire, etc……) that the Club uses to list its own sites. Typing in the first three letters should fetch up these locations, not all sorts of stuff, if you choose UK. It’s a real Camel of a system, with dentists rather than vets trying to fix it. 

Steve, I think some are making things difficult by using the new booking pages for site searches etc the site details are still there as usual away from the booking system, this is where reviews can be left.  It's all there on the top menu bar. The only thing missing in general are prices, they would be wouldn't they...

Personally I think the only people making it difficult are the club. There should be some clear guidance on where to leave reviews, find safe directions to sites, phone numbers etc and there isn’t. I must be missing something because I can’t see how to get to that page I linked from the top menu bar. I worked it back through the menus from latest activity / reviews. Surely a link saying leave a site review would be the most obvious thing to do.

The new app works for me (in a fashion) on Android 12 however you have to lower the font size as much as the eyes will allow to provide the best view. Also as previously mentioned only works in portrait mode.

I think if it does not improve by the time the caravan and motorhome show is on the best thing it's to go to the club stand and speak to them about your feelings on the club but only in a pleasant way not in a horrible way as thay do try there best 

Its a bit of a long winded route, this is by the website.

• At top of page hover over Find a UK Campsite
• Under the heading All UK campsites, click on Club Campsites
• Then scroll down more than half the page you will links for See All Sites in England etc
• The next page brings links to the regions, eg Cotwolds etc
• Click Find Out More
• The next page now breaks it down to County
• Click Find Out More
• The next page now shows you the links to the club sites in that County
• Click on the site you want and it is the old web page for that site, minus any pricing information.

To make it quicker I've started bookmaking individual sites in a created folder on my chromebook.

Mike

Hi takethedogalong, thanks for your suggestion. My wife is looking at Cliff Farm as I write this reply.
We have been thinking of trying CL's out and this change to the booking system is pushing us towards that or other small private sites.
We caravan all year around and in October usually plan and book our main site choices for the next year along with stopovers on the outward and return journeys.
To pay multiple deposits out all in one go would cost a lot of money and as a retired person on a monthly budget I can't afford to do that, I need to spread the cost. Unfortunately it looks like our way of caravanning will have to change.
Cliff Farm looks very nice and affordable, we hope to try it out soon.

I wholeheartedly agree that this is a disaster for members and the club.

 I tried to amend a booking so that we had a handstand ing pitch for a motorhome (having been automatically assigned a grass pitch). Despite an email telling me I would be able to do this the website didn’t work properly and the price went up by around £10 a night. In desperation I paid rather than lose the booking. The website told me my payment hadn’t been taken but fortunately we have an alert on the credit card so I knew it had, otherwise I would have ended up paying the inflated price twice. I am still waiting for a reply to my email querying it. Obviously they have disabled live chat

We are now on-site looking to book more sites but the late availability calendar now seems to have vanished so I can’t plan

The club website has gone from excellent to appalling overnight . 

Yes, your IT department might be working hard to fix the problems but they created them in the first place. Why on earth was it not fully tested?

It would be interesting to see what proportion of the membership would like the old system back (and how many wanted it changed in the first place)