New Booking System

Posted on 16/09/2022 10:41 by Tinwheeler

We've been through all this before. It's too late now to say you don't want deposits. They are a fact. 

What's the problem? If you cancel outside of the due time, you get your money back. If you don't cancel, you pay less on arrival as PD said. Tbh, if £78 is make or break for your holiday, it might be time to give up.

PS. How is paying deposits out of pocket 'now'? The deposit is buying you the right to have that holiday. You are getting something for your money so are not out of pocket. Anyway, have you anything to say about the booking system?

Posted on 16/09/2022 10:45 by Takethedogalong

Question for Rowena (helpful if someone could report this to raise attention after I have posted)

I sort of understand why at the moment Sites cannot take phone calls, but once things settle down, is it going to be possible to phone a Site directly? I ask because I am a Carer, and when I go away I let my co carer know where we are, contact numbers for a landline just in case the mobile signal isn’t very good (Clumber Park for example). This is quite important for me, thankfully never had to phone a site yet, but I am sure there will be others in this situation. I am normally in daily contact via other methods, but Clumber was a challenge. 

I think Members will want to know they can contact a Club Site if there’s an emergency, journey problems, sudden family illness etc….. To me, it’s part of the Club’s commitment to its Members who are using Sites. It’s also good manners on the part of Members like us who do want to do the right thing and inform a Site if we cannot turn up. Only had to do it once in the past, had to turn back home mid journey, but it was easy to phone the Site. 

Hope you can respond and give Members a better idea of if we can contact a Site direct again at some point.

Posted on 16/09/2022 12:50 by Briang

As i have said before i like to book in advance to make sure i get my holidays. I always go for 2 weeks at a time from Feb to November. 1K i have to pay for my deposits which the caravan club have of my money. Yes i know i will pay less when i arrive, I have just come back from New Forest Centennary Site and to bookthat now will cost me a deposit of £123.00 That is just under 12 mounths from now. You are not reading what i am saying. As for asking for deposits i was not consulted about it. I am retired and certainally got going to spend 1k on deposits.

Posted on 16/09/2022 13:13 by Rowena

Hi Takethedogalong,

Members and non members can phone our Club campsites to leave a message, this has always been the case and still is.

We do ask that members don't book directly with Club campsites. This has been the case since Covid hit, as it gives the campsite teams more time to clean and take care of our members on our campsites.

Posted on 16/09/2022 13:18 by peedee

Agree with Wedgy a snagging list along with which device is being used is needed.

So do I, at least we will know not to keep reporting the same thing over and over.

I still cannot log onto the Android App, has anyone managed to or is it just me? I have reported it.

peedee

 

Posted on 16/09/2022 14:06 by brue

On Android "my bookings" not visible. On laptop, straight in. Android failed on calendar DOB too, but working on  laptop.

We really need a snagging list.