New Booking System

Why was the system not Beta tested.

They could have (should have) involved members by asking for volunteers from the membership to sign up for testing the system. It happens with other software programmes.

After all we are the people that's going to be using the system so we should know what we really need and what is not required. If we are members and joint members, then they have our details on the system as is the same with outfit details.

Home bookings and overseas bookings are totally different. It's not a one size fits all.

I still can't view My Bookings on My PC. I get directed to the bookings page after having once again to queue. It makes no difference if I select My Profile as it keeps directing me back to the bookings page over and over again.

On the iPhone app I can view the bookings eventually after having to log in several times. The remember my details box is in operative. I don't want to book in every time i want to view my bookings and also the membership card does not display but suggests that I join the club to be able to view my card.  Only been a member for 34 years after re-joining after a break. 

Next break is permanent if it isn't rectified. Need to clarify that I prefer Club sites to others available and we don't tow to the continent.

I'm sure the system will be rectified, and we can all book happily ever after.

I have not found a way. You seem to have to select a specific period. I tried Cotswolds for this weekend and Cotswold district came up, which I selected. This threw up a map of the correct area with the sites listed down the left hand side of green screen. Those with availability for my selected dates showed prices at their locations on the map. Those without full. Although some zooming in and out is required and it doesn’t run that smoothly.

I personally don’t think it an advance on the old system of showing late availability.

The Club had an advert out for a job which involved number crunching around Membership trends and spends. So as Rocky says, I have no doubts we are going to be analysed closely in terms of targeted marketing, maximising Club income. Whether or not they sell this information on to “partners” remains to be seen. But I won’t hold my breathe.

You were very lucky....

I have just attempted to book a site....everything fine with dates etc...even paying the deposit...but then "you are in a queue"...then "An unexpected Error has Occurred please ring etc etc...Checked my bookings..nothing there or any email confirmation. Only confirmation I have is that the deposit has been taken from CC.  Can't even pay by Apple Pay had to find my CC to make the payment..how backward is that !!...So I'm 20 minutes into a call to the contact centre....

Just read some of the posts on this thread (just back from a tour)..could be tin hat time at the NEC Club Day...and the upcoming AGM

TThe consistency of your posts it seems is as usual the opposite of what others are experiencing 

Thanks Steve, definitely not as friendly as the previous version. I can't seem to get the 'Location' to work for me, I've tried the likes of Yorkshire or Peak District but it returns a load of rubbish. 

It was fine the previous version as you could see at a glance where the availability was then you could decide if it was suitable for you to get there from where you were. 

I will have a go at what you searched to see if that helps in anyway to fathom out how to work this useless site.

It a new system , and the complexity of what it is being asked to do ,some problems can be expected,

And how long as the new system been in place ?

that's irrelevant ... it should 'ave been properly tested before being launched. It's a very poor do when people 'ave money taken from them twice for the same booking.

They have had at least 2 years to implement a new system that most on here didn't want. They should never have launched the new system until it was proven foolproof. I speak as someone who has had a double £365 deposit taken from my account in error and have been unable to recover the money thus far 😡