New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

DavidKlyne replied on 29/09/2022 22:16

Posted on 29/09/2022 21:46 by obbernockle

I have never been to a Caravan Club AGM, but understand that questions have to be pre-arranged - I mean, they cannot be asked without notice by a member simply waving a hand. I also observed from written reports last year that questions do not have to be answered immediately, so may be answered at a later stage after the meeting has closed. I could be completely wrong about this, but can ordinary members questions simply be kicked into the long grass? Is it a meeting with a sole object of getting ordinary member's questions over with?

 

Posted on 29/09/2022 22:16

The format of the meeting changed with COVID when they used the likes Zoom with no other members attending in person other than  the three top bods. I thought the system worked quite well because we discovered a lot more information than we previously did. Previously when questions were asked from the floor you only every had two or three but with the new system there have been 30/40 questions asked. I somehow imagined the attendance at the old meetings, apart from Club Officials was pretty thin on the ground. I think David (DBS) attended one so maybe he could confirm that? The advantage of the written questions is that they are published in advance of the meeting but it is true that most are not answered at the meeting but published afterwards. One advantage of that is you tend to get a more comprehensive reply. The purpose of the meeting is the official Club AGM, it's not an open forum. However the questions seem to be popular and we have learnt a lot from the answers over the last couple of years.

David

TimboC replied on 30/09/2022 08:44

Posted on 29/09/2022 22:08 by DavidNG
Content has been removed.

Posted on 30/09/2022 08:44

Either delete this post, or amend it. Your use of offensive language is disgraceful, and has no place here. Reported

Graydjames replied on 30/09/2022 08:53

Posted on 30/09/2022 08:53

I already reported it too. Absolutely unacceptable.

mbee1 replied on 30/09/2022 09:03

Posted on 30/09/2022 09:03

What I find appalling is that, with the exception of Rowena's comments at the head of this thread, there has been no other word from the Club as far as I can see.

The latest magazine arrived earlier this week and nothing about the new booking system, the updated app which is far more important to me that some of the other rubbish they publish in there.  I can imagine it went to print too late to comment on the disastrous introduction of the new booking system so it will be interesting to see if anything is published next month.

Dissemination of information to members is severely lacking and the Club should be ashamed of itself in this respect.

TimboC replied on 30/09/2022 09:17

Posted on 30/09/2022 09:17

I have to say that so far, I have had no problem with the new system. I haven't needed to amend a booking yet so haven't explored all elements, but I think it works. I tried a couple of test bookings last night, and they worked fine. Many were showing low availabiity which suggests that it isn't putting off the majority of members.

I have to agree that the app is rubbish though. It keeps telling me that I'm not a member

GTP replied on 30/09/2022 09:24

Posted on 30/09/2022 09:24

Despite reporting a fault with my only booking with the new system....I still do not have to pay the balance until 5th June 2026 !!

eurortraveller replied on 30/09/2022 09:27

Posted on 30/09/2022 09:17 by TimboC

I have to say that so far, I have had no problem with the new system. I haven't needed to amend a booking yet so haven't explored all elements, but I think it works. I tried a couple of test bookings last night, and they worked fine. Many were showing low availabiity which suggests that it isn't putting off the majority of members.

I have to agree that the app is rubbish though. It keeps telling me that I'm not a member

Posted on 30/09/2022 09:27

Hurrah. A post I can agree with.

 I just ignore the app and the floating map and log iinto the ordinary website. Type in the name of a Club site and put in dates and size of car and caravan. Then make the booking for me alone - as it knows my name and date of birth. Then pay the warden when I arrive on site for anyone else I decide to take.


How easy is that? certainly takes less than a minute. Why all the fuss?

Oneputt replied on 30/09/2022 09:35

Posted on 30/09/2022 09:35

Still haven’t taken CLs searches out of the booking system and I don’t know why we should do a search through non club websites

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