New Booking System

Very much what happened with myself. Although the option to pay before arrival has perhaps been added, as I wasn’t shown that. It just said pay on arrival.

We use the C&CC as well birdy, also other providers. However, they don’t have sites in a lot of places the the CAMC does. It would therefore be rather self defeating to reject them, especially when their T&C’s are still better than most.

"I've heard this many times about failed systems and change, blame the end user for not understanding the new technology and don't worry it will eventually be ok"

you are so right and i apologise, of course this is not new technology, we are all expected to continue to use our preferred technology, e.g. i use Firefox, others use Apple , Google, etc, and i assume the new system is using the same platform and software as previous, but where are the instructions for the new programme/software required if we are to make it work, not used the system so have no idea if there is a user manual you can refer to, from reading some of the previous posts there are no instructions, it seems to be a case of "suck it and see"

*the persons responsible for the change leave, members will muddle through it but those responsible should be held to account "

well if they leave it would be nigh on impossible to hold them to account, but i see where you are coming from, not even looked at the new system, but looks to me from previous posts that members are doing the beta testing and then posting their findings on CT, not   a very professional way to introduce a new system.

Can we then have some reasons from HO about their silence over all the concerns raised regarding the new booking system please!

Not sure if posted in the correct 'thread', could be better or more appropriate in thread 'What have they done', and have to admit that I might well have missed a post in either which dealt with the following principle, Advice is to read the following vary carefully. Cannot see how this increases the mantra of more pitch availability and providing a better experience!!!!. Just another example of money grabbing in my opinion, but here goes; found as the last answer given on FAQ:-

If you're leaving a Club Campsite earlier than planned, please inform the Site Staff as soon as possible so we can cancel the nights that you wish to remove from your stay. This will enable us to make the pitch available to other visitors and it may reduce the Early Departure Charge:

If you give 3+ days (nights) notice (For example, where you tell us on Monday that you’re leaving on the forthcoming Thursday you have provided 3 nights notice: Monday, Tuesday & Wednesday) - We will refund your balancing payment element for all nights removed from the original duration of your stay and will retain the original deposit element for all nights removed) – i.e. you will lose the deposit on all nights shortened from your stay.

If you give less than 3 days (nights) notice (For example, where you tell us on Monday that you’re leaving on the forthcoming Wednesday you have only provided 2 nights notice: Monday & Tuesday) - We will retain the full price (deposit and balance elements) for nights removed from your stay where those nights removed are within 3 days (nights) from when you notify us that you are departing early. If there are additional remaining nights removed from your stay which extend beyond 3 days (nights) from when you inform us then we will retain the deposit only for those nights and refund your balancing payment element for those nights – ie you lose the full value for nights shortened from your stay where they are within 3 nights of you notifying us, and you lose the deposit only for remaining nights removed beyond the 3 nights from when you notify us.

I agree . .... quick to quote 'community guidelines' but nothing more a fortnight on from the opening post

A word of caution to anyone amending bookings on the new system to check prices quoted, but also praise for CAMC staff.

Yesterday I realised I had booked too many nights at a site for next July so I logged on, found the booking, went to amend it to go a day later, so 1 night less than originally booked.  It asked me for cancellation reason which I selected as work commitments, and added new dates to my basket.  Went to view basket to see that the price quoted had gone up by +£30 !!! thinking this couldn't possibly be right, I went on live chat. they couldn't answer why, so arranged a call back.  I received the call back within a couple of hours.  When they looked at my booking and my basket it showed that the site was charging 1 night less....but had added on £77 cancellation charges for amending a booking reducing by 1 night 10 months in advance!!!!.   They managed to amend my booking to correct cost, no cancellation charges and reported it to IT as an error. 

Live chat, call back time and staff sorting it out were all really helpful, resolved my booking issue and reported it.  They were all polite and helpful, during what must be a challenging time for them, as well as members trying to get to grips with new booking system and associated issues and glitches.  

 

 

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Before the new system, if you left early I don’t think you got your money back did you? A couple of years ago we had to leave a site at least two days early because of my partners health and I don’t remember getting any money back. We didn’t expect it, either.

I'm 46 and I'm not overly tech savvy but I can normally navigate my self around apps , the new one is just impossible, im trying to navigate around it  can't find anything I'm not patient admitted but after 10 mins gave up got the book out , though getting someone to answer a phone to book a pitch like pulling teeth   Come on make it user freindly!!!,  region, location, type of pitch  , date of holiday and book it.. its not rocket science but I'm afraid you have made it that way.