New Booking System

What a shambles . After giving up booking on line I waited forever to sort it on the phone. All sorted or so I thought. I never received an email confirmation but looked as though the booking was made on my on line bookings. We turned up on site later and the booking in their system hadn’t been amended and even after showing our card was told we were not members! I eventually got onto my online account to clarify the booking. It’s stressful for site staff and beyond annoying for members . It needs urgent attention .

Under the old system it depended how much notice you gave. If you gave three days or more then you got a refund for the days you were leaving early. However if you were unable to give as much notice then you lost one nights site fees. If you left one site early and were moving to another Club site I don't think you lost anything.  I always thought the old system was a bit unfair for those that had already paid. You could cancel up to almost the point of arrival and apart from a rap over the knuckles you lost no money(there were obviously other consequences if you did it more than once or twice!)  but if you had already paid you did lose money, at least the new system has evened that up.

If I have grasped the new rules correctly from what has been posted above, it seems that even if you give sufficient notice you will get a refund for days not stayed less 20%? So although you will get some money back it won't be all of it as it was under the old system? If you don't give the required notice you won't get any refund.

David

To me it seems as though they have looked at the old app and booking and site search’s and the decided on how complicated and non user friendly can we make this new system.

And how to make a lot more money from it too!

Earlier this year we were booked for a one week's stay at one of the club's affiliated sites. Unfortunately one week before going my elderly mother became ill and we were forced to cancel

The site's cancellation policy allows you to amend your booking dates up to 48 hours before your arrival time. You can move your booking to any date or Park within the next 12 months; if you don't have a date in mind, they can put your deposit credit on hold.

This is completely within the spirit of touring and I believe the C&CC has similar rules. 

The CAMC has now turned its back on traditional touring and has become just another large commercial holiday village operator.

If it wasn't for the specific location of two or three sites we wouldn't be renewing our membership. We still might not.

David, you are correct as I too read it. It's an appalling situation and bordering on daylight robbery.

It is apparent that whatever days you cancel when you actually arrive on site (even from when you first arrive) no matter what time you do it there will be a monetary LOSS and penalty.

Under seventy-two hours one complete nights fees of pitch and person(s) retained PLUS twenty percent of EACH and Every day pitch and person charge cancelled/shortened that you have already paid. Only the balance will be returned.

IF you give more than seventy-two hours for EACH day you leave early irrespective of circumstance you will LOSE twenty percent of the daily pitch and per person charge; repeat, for EACH day of early departure.

There is NO opportunity for any free of any charge element of days cancelled or holidays shortened. A penalty is involved irrespective of time given of notification to leave early.

NO information available as far as I can see IF the change in circumstances is due to you wishing move to a new site. Don't hold out much hope for it being FREE of monetary charge, suspect twenty percent as a minimum based of the other money grabbing policies being introduced.

Perhaps with the up and coming AGM we should put forward suitably critical and perhaps reversal policy resolutions. I don't know how to do it perhaps others do and can advise!!

Will be interesting at the forthcoming NEC, bet no 'big-wigs' or  'policy makers' will be there raising their heads above the parapet.

What's the policy got to do with Mods? They're not responsible for it in any shape or form.

I think you should retract that part of your reply DD.

Bernard

Clearly a much harsher regime than we envisaged? Was that detail available before the system went live? I suspect a lot of people will get caught out by it and it's certainly not an incentive to book months ahead. Having said that, the Club obviously feel it is the only way forward to achieve their aims. We have only a couple more bookings for this year, booked under the old system. Nothing booked for next year and I would reckon any we do book will be at relative short notice. I got my fingers burnt this year when I lost a lot of money when we couldn't honour a booking on a commercial site because we caught COVID days before we were due to stay. If it was a Club site I assume that I would have only lost the deposit but had I arrived and then had to leave after, say, a day, I would have lost more.

David

I have never been to a Caravan Club AGM, but understand that questions have to be pre-arranged - I mean, they cannot be asked without notice by a member simply waving a hand. I also observed from written reports last year that questions do not have to be answered immediately, so may be answered at a later stage after the meeting has closed. I could be completely wrong about this, but can ordinary members questions simply be kicked into the long grass? Is it a meeting with a sole object of getting ordinary member's questions over with?