Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 27/09/2022 17:06 by TinwheelerWe definitely predicted it on this forum, JV. At that time we were talking of the future and the future is now here.
Posted on 27/09/2022 17:14
But not yet, deposits don't come into effect until June 2023. So if such habits are happening now then it is under the old booking system of no deposits. Even more reason to have deposits, at least the Club will get 20 percent of the booking fee or £25 and have the pitch to sell as late availabilty or to passing trade.
peedee
Posted on 27/09/2022 17:02 by peedeeIf one knows that one will not be getting back the deposit why would people bother to tell The Caravan Club . . . ?
Out of decency or is that in short supply in the Club?. I hope they keep note of such members and suspend their ability to make bookings for a period as a warning. In the extreme they could withdraw their membership for persistent offenders. I am sure if it becomes a real problem, which I doubt, the Club has such sanctions at its disposal.
peedee
Posted on 27/09/2022 17:14 by peedeeBut not yet, deposits don't come into effect until June 2023. So if such habits are happening now then it is under the old booking system of no deposits. Even more reason to have deposits, at least the Club will get 20 percent of the booking fee or £25 and have the pitch to sell as late availabilty or to passing trade.
peedee
Posted on 27/09/2022 17:14 by peedeeBut not yet, deposits don't come into effect until June 2023. So if such habits are happening now then it is under the old booking system of no deposits. Even more reason to have deposits, at least the Club will get 20 percent of the booking fee or £25 and have the pitch to sell as late availabilty or to passing trade.
peedee
Posted on 27/09/2022 17:44
Well I have missed all the 'fun' in the last two weeks and have not read any of the above posts.
I did check my bookings and there was a great panic when the first thing I saw was no upcoming bookings (it was grayed out) and my next payment is due in May! I have a site booked a week on Friday so why pick on the last booking in May?
But when I clicked on the upcoming booking they were all there (whew) so I don't understand why the next payment isn't due till May? Actually when I refreshed the page the upcoming booking was then green?
I tried a dummy booking, but will be doing one for real fairly soon, and I found it much more cumbersome than before and maybe it's just something new but I don't like it (yet). I found the old booking far easier, why the club couldn't just have added pitch type to that, but it's water under the bridge
I also don't like how you can't see the site name on bookings unless one clicks on view bookings.
well it's here now and I'll have to get used to it.
1 person likes this
Posted on 27/09/2022 16:53 by CookstarWell I've waited and tried and I am still at a loss how this new system works. We are flexible and can usually shift a day or two either way but I can't see if dates are fully booked or not. Most frustrating having to keep putting in different dates only to get back "these dates are not available" TELL ME WHAT IS........Please!
Posted on 27/09/2022 17:50
Another thing:
I tried to amend the party number on one booking adding one extra adult for the booking a week Friday and if I did that then I would have to pay all the full amount. So naturally I'll wait and either pay on arrival or pay while travelling on the day.
Posted on 27/09/2022 17:58
@Cookstar: look back at my post that starts 'I think I've cracked it' that tells you how to look at the calendar first to see what dates are available. It's a bit cumbersome but does the job. (Sorry don't know how to put a link on here direct to my post)
17.9.22 @20:55
Rowena
Trailertenter