Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 27/09/2022 14:23 by davetommoThey could shoot themselves in the foot with that one
Posted on 27/09/2022 15:54
It seems by conversations with other "older" long time members the days of keeping this club afloat during off-peak periods may well be coming to an end ,especially with it seems the withdrawal of mid week discounts next year and the increases in site fees that keep coming even after a booking has been made 🤔
Posted on 27/09/2022 16:01
This club has been very backward at coming forward (not surprised) with what if any system is in place to offer any refunds of deposits if as many of us if a certain age need ongoing medical assistants which can happen at short notice 🤔
Lucky we were able to change to a site nearer home to cover OHs latest NHS visit 
Posted on 27/09/2022 16:31
A shambles of a booking system, we all know the saying 'If it ain't broken then don't fix it'
I am trying to find out about mid week 50% off, seems that is also gone unless it is called something else.
Sorry but I am really confused as to why this was an acceptable system.
I can see as I read that many will use non club sites to avoid all the hassle.
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Posted on 27/09/2022 14:17 by SteveLMy point was PD nothing has changed for myself and a lot of others. We will still book ahead and cancel / amend in the event of unforeseen circumstances. The only difference is that we may now loose a deposit. Almost certainly a significant number of the cancellations / amendments the club used to justify deposits were of that nature. Yes there would have been the deliberately speculative ones as well, but as they had no way of differentiating they were just been lumped together into one figure.
Posted on 27/09/2022 16:47 by NavigateurIf one knows that one will not be getting back the deposit why would people bother to tell The Caravan Club . . . ?
Posted on 27/09/2022 16:53
Well I've waited and tried and I am still at a loss how this new system works. We are flexible and can usually shift a day or two either way but I can't see if dates are fully booked or not. Most frustrating having to keep putting in different dates only to get back "these dates are not available" TELL ME WHAT IS........Please!
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Posted on 27/09/2022 16:49 by TinwheelerWhich is what some of us have been saying for years🙄
Posted on 27/09/2022 17:02
If one knows that one will not be getting back the deposit why would people bother to tell The Caravan Club . . . ?
Out of decency or is that in short supply in the Club?. I hope they keep note of such members and suspend their ability to make bookings for a period as a warning. In the extreme they could withdraw their membership for persistent offenders. I am sure if it becomes a real problem, which I doubt, the Club has such sanctions at its disposal.
peedee
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Posted on 27/09/2022 17:01 by JVB66Not on this website as stated by some site staff recently as it seems it is quite recent not years old
Rowena
Trailertenter