New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

Arch replied on 27/09/2022 10:23

Posted on 27/09/2022 10:23

Does anyone know how to leave a club site review on the new systems site page (not on the old system page)I can't see anything 

AdrianP replied on 27/09/2022 10:30

Posted on 27/09/2022 10:30

Actually, for their own sites, C&CC charge a Non Refundable deposit.  That is why we rarely use them.  My problem with the new system is that it does not suit us as going or not going away has to be flexible.  I think that we are on the verge of giving up altogether.

Takethedogalong replied on 27/09/2022 10:39

Posted on 27/09/2022 10:39

We are going to trial a new method of using Club Sites possibly next week. We might continue to use them, but not book them. Not for the faint hearted or those who prefer/ have to have the security of knowing a pitch is there, but if the new deposit scheme is doing what folks seem to think it will, then we should be able to simple roll up and ask for a pitch on the day. I will check site availability as much as it allows me, and it will be mid week. There will be a Plan B backup as well. 

Brue, thanks for the mention of discounts, not seen/heard anything about this. Fingers crossed they come up with something that suits🤞

DavidKlyne replied on 27/09/2022 11:37

Posted on 27/09/2022 10:30 by AdrianP

Actually, for their own sites, C&CC charge a Non Refundable deposit.  That is why we rarely use them.  My problem with the new system is that it does not suit us as going or not going away has to be flexible.  I think that we are on the verge of giving up altogether.

Posted on 27/09/2022 11:37

Adrian

Doesn't the C&CC have a similar system except that they have a 31 day deadline for cancellation without losing your deposit rather  than the more generous 21 days of the CMC? I have no idea how easy it is to get a refund before you get to the 31 day mark? 

For the last 15 or so years (since we last had deposits) booking a CMC has been very easy and risk free. That has now ended and the club have come in line with the majority of the touring campsite industry. From your point of view there will hopefully be more availability when you are ready to commit to a booking so you may be able to make decisions much closer to the time of going away, so maybe not all is lost?

David

peedee replied on 27/09/2022 11:47

Posted on 27/09/2022 09:19 by SteveL

A deposit puts the brakes on speculation and allows others to book the holidays they want.

Thats news to me brue. As we book well ahead, I regard all our bookings as speculative. It’s just now we may loose a deposit if we cancel due to unforeseen circumstances. Nothing else has changed. Well except for the fact we won’t be booking as many CAMC sites and more C&CC ones.

Posted on 27/09/2022 11:47

In my mind there is a difference between speculating and making a commitment.

peedee

SteveL replied on 27/09/2022 14:17

Posted on 27/09/2022 11:47 by peedee

In my mind there is a difference between speculating and making a commitment.

peedee

Posted on 27/09/2022 14:17

My point was PD nothing has changed for myself and a lot of others. We will still book ahead and cancel / amend in the event of unforeseen circumstances. The only difference is that we may now loose a deposit. Almost certainly a significant number of the cancellations / amendments the club used to justify deposits were of that nature. Yes there would have been the deliberately speculative ones as well, but as they had no way of differentiating they were just been lumped together into one figure.

davetommo replied on 27/09/2022 14:23

Posted on 26/09/2022 17:07 by Tinwheeler

They’ll attempt to do it by pushing site fees and membership fees even higher.

Posted on 27/09/2022 14:23

They could shoot themselves in the foot with that one

Navigateur replied on 27/09/2022 15:47

Posted on 27/09/2022 11:47 by peedee

In my mind there is a difference between speculating and making a commitment.

peedee

Posted on 27/09/2022 15:47

 I speculate that I will be alive, fit, and well enough to attend at the booking - yet I have to make a financial committment to The Caravan "Club".   Does my deposit get refunded when they resell the pitch I've not been able to use . . . ?

vbfg replied on 27/09/2022 15:52

Posted on 27/09/2022 14:23 by davetommo

They could shoot themselves in the foot with that one

Posted on 27/09/2022 15:52

In view of the large increase in fuel, was it really expected that site fees would not go up? Surely all sites will be putting up their prices and/or charging extra for electricty, not just the CMHC sites!

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