Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 26/09/2022 16:44 by TinwheelerIt was all about cashflow - getting money in the till, in my opinion.
My analysis above is just the way I see things after many years of reading 'management speak'.
Posted on 26/09/2022 17:01 by ArchI suspect they've achieved the opposite it would be nice to know the cost of this change and lost booking income since the change how will they make up the loss I wonder.
Posted on 25/09/2022 14:54 by TakethedogalongThey are out there, we haven’t paid a deposit to stay on a caravan/touring site of any kind since this Club ended its early venture into deposits, back when you sent a cheque through the post.
Sorry, not knowing your preferences, likes, dislikes, better for you to do your own searching rather than me suggest somewhere that might have no interest for you😄 If you happily get on with booking system on here, you will have no problems finding some👍
Posted on 26/09/2022 17:17 by Twos more then oneWhich site are they ?
Would these sites , be on the pastures that are greener over the hill pastures ?We use private site a lot ,and have not come across any that do not require a deposit
Posted on 26/09/2022 17:39 by Twos more then oneWhich Norfolk site is that?
Posted on 26/09/2022 17:17 by Twos more then oneWhich site are they ?
Would these sites , be on the pastures that are greener over the hill pastures ?We use private site a lot ,and have not come across any that do not require a deposit
Posted on 26/09/2022 16:58 by billnk25% did seem high to me but also shows how you can present stats to support your argument.
What would be a better/deeper analysis would be to look at reasons for cancellation, how far ahead they were cancelled, was the vacancy then taken up by other members and so on, all should be costed out with the net loss to the club and also some research done on the members who were cancelling, why etc to understand the behavioural aspects. Only then could you truly use the figures to bring about change. In the hospitality world the occupancy rate is key, to my knowledge not many work on 100% occupancy, that would just be asking for trouble in your business plan. If that sort of analysis has been done then it is invisible to the membership as only the headline figure has been used as a reason for change.
Que sera, we are where we are and if things don't improve around the whole package (booking system, communication etc) then members will be looking at what is the value of membership and making their own decisions.
Posted on 26/09/2022 19:26
I think CAMC did analyse the figures and the cancellations came from right across the board, this is detailed in their statements about why they decided to change the system. The percentage of cancellations were no doubt from a part of the actual bookings which didn't need to be 100% occupancy but must have left a considerable dent in overall takings.
Posted on 26/09/2022 19:28
As an aside, it’s strange (or is it?) that the club suddenly changed its view that speculative/block booking wasn’t a problem to the opposite point of view.
As I suggested in another post the change came about after the "club" introduced the year ahead booking system, and the subsequent change in direction of their thinking on the matter, so I guess the increase in cancellations was one of their own making.
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Posted on 26/09/2022 17:44 by InaDCan't speak for ttda, but we have used CLs (and CSs from the C&CC) quite a lot, and very rarely paid a deposit. And yes, lots of those are greener, no hardstandings and lots more green space
Rowena
Trailertenter