New Booking System

Posted on 26/09/2022 14:39 by brue

If you read up about the reasons behind the changes you'd find that CAMC were losing over 25% of bookings through cancellations, 950,000 (nearly a million) tot that up with say an average £25 per night stay and it might point to the reason for not continuing. The terms now changed are still quite good compared to other commercial enterprises especially the ones where there are non refundable deposits and early fee payments.

Obviously if you're not happy with CAMC sites there's plenty of choice out there.

The new booking system will no doubt settle down, it's been irritating to find that it's not been fully tested and information is missing but it has been improving.

I recently tried looking at a holiday and flights to a pleasant warm destination, try one of those sites if you think costs and workings on here are "stressful!" 

Posted on 26/09/2022 15:10 by Tinwheeler

I don’t know who you are addressing there, Brue, but if it was in some obscure way responding to my posts, you have missed the point.

Incidentally, I don’t find it stressful at all as I’m not one of the people struggling with the system. It ain’t my job to do that.😉

Posted on 26/09/2022 15:40 by Rocky 2 buckets

There’s a big +1 Tinny👍🏻. I’ve not had a single issue with booking either before or after the booking system roll out. That’s because I’ve not used CAMC all year, I wanted family glamping, I wanted sites booking but I had issues booking x2, read CT re other probs & bailed. I spent my money on other helpful providers. It will stay that way too. . .Stressless.

Posted on 26/09/2022 14:39 by brue

If you read up about the reasons behind the changes you'd find that CAMC were losing over 25% of bookings through cancellations, 950,000 (nearly a million) tot that up with say an average £25 per night stay and it might point to the reason for not continuing. The terms now changed are still quite good compared to other commercial enterprises especially the ones where there are non refundable deposits and early fee payments.

Obviously if you're not happy with CAMC sites there's plenty of choice out there.

The new booking system will no doubt settle down, it's been irritating to find that it's not been fully tested and information is missing but it has been improving.

I recently tried looking at a holiday and flights to a pleasant warm destination, try one of those sites if you think costs and workings on here are "stressful!" 

Posted on 26/09/2022 16:06 by Arch

Brue

I think that was the headline figure but as far as I'm aware there was no explanation of what constitutes a cancellation did this figure also include amendments, was it just cancellation after the 72hr notice period, 25% seems a awful lot but I'm sure on the sites I visited there wasn't 25% of pitches vacant.

Posted on 26/09/2022 16:24 by Tinwheeler

This is what the club said, Arch -

"In a normal year, we were seeing over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!) Of those cancelled nights, over 25% were made within four days of arrival, so it was very difficult for other members to take advantage of the newly vacant pitches. And it wasn’t just a small minority of ‘block bookers’ who were cancelling, almost half of all members who made a booking each year made at least one amendment or cancellation too."

From that we can deduce that around 250000 nights were cancelled within 4 days of arrival. In itself that is interesting as only 3 days before arrival was breaching the booking rules. While 250000 may sound quite a lot, it is only a very small proportion of the site nights available across the network in a whole year.

What we don’t know is how many of those site nights were re-sold and it’s my guess a considerable number would have been, especially from the approx 750000 cancelled prior to the quoted 4 days. 

As an aside, it’s strange (or is it?) that the club suddenly changed its view that speculative/block booking wasn’t a problem to the opposite point of view.

Posted on 26/09/2022 16:33 by Arch

Thanks for the explanation you've made a very important observation in the fact the club has failed to say how many cancelled bookings were resold if it was the majority then the case for change is slim.