New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

m00re29 replied on 25/09/2022 11:19

Posted on 25/09/2022 11:19

Does anyone know what the colours mean, light grey, dark grey, when it’s fully booked etc etc. am trying to book Steamer Quay for the first time and can’t work it out. 

I have been on a few other sites we know and scrolled through the calendars but what the use is it when you have no blooming idea what it all means. When it’s just a light or dark grey empty box what does that mean?

Club HQ, you need a Key, or at least an explanation somewhere how it works. 

brue replied on 25/09/2022 11:30

Posted on 25/09/2022 09:31 by free2419

The club belongs to the members so tell them to change it

Posted on 25/09/2022 11:30

Buried deep in the new booking FAQs is a list of consultees inc the executive, committees, site staff etc and I presume they all contributed to the go ahead. Whether this included the membership who actually used the previous booking system on a regular basis and could spot problems and ease of use isn't obvious.

One thing I remember when this forum started is that a few members trialled it.

I think there might have been some better outcomes if a few "ordinary" members had trialled the new system, the type of members who book CLs for instance and multiple holidays on a regular basis. 

However we won't know now and ongoing faults are being picked up after the event.

peedee replied on 25/09/2022 11:33

Posted on 25/09/2022 11:33

I think the Club is in the middle of negotiating the lease on Steamer so don't think you will be able to book until something is finalised. That maybe why its blank.  If they agree a lease I think they plan to upgrade the site this winter. As for grey shading I think that is just to help highlight the change of month?

peedee

 

brue replied on 25/09/2022 11:47

Posted on 25/09/2022 11:47

If the site is "live" the days will have a price on them. Looks like a blank grey box means the site is not available?

A pity this info isn't stated on the site itself.

m00re29 replied on 25/09/2022 11:52

Posted on 25/09/2022 11:33 by peedee

I think the Club is in the middle of negotiating the lease on Steamer so don't think you will be able to book until something is finalised. That maybe why its blank.  If they agree a lease I think they plan to upgrade the site this winter. As for grey shading I think that is just to help highlight the change of month?

peedee

 

Posted on 25/09/2022 11:52

Thank you

Twos more then one replied on 25/09/2022 12:21

Posted on 24/09/2022 19:14 by Takethedogalong

Some dogs are also bright enough to think why bother if the meal offered isn’t good enough anymore, and look for pastures new😎

Posted on 25/09/2022 12:21

So where are these new pastures you know off , that does not require a deposit ? 

trellis replied on 25/09/2022 12:30

Posted on 25/09/2022 12:30

It wouldn't surprise me if Grenville and the rest of the execs have a way of circumventing this booking shambles they have authorized . Just can't see them putting up with something as creaky as a rusty gate. 

DavidKlyne replied on 25/09/2022 13:15

Posted on 25/09/2022 11:10 by Takethedogalong

Azorah, the increase in price you are seeing might well be the extra £1 per night the Club has somewhat stealthily applied to Hardstanding pitches. Apparently, lots of Members pushed to be able to book a pitch type (grass or HS) and it’s was mentioned that this would happen, but (kerrching!) great opportunity for Club to make a bit more money. 

Posted on 25/09/2022 13:15

It might also be that Azorah made his booking before the Club added the surcharge for electricity use? 

David

Takethedogalong replied on 25/09/2022 14:54

Posted on 25/09/2022 12:21 by Twos more then one

So where are these new pastures you know off , that does not require a deposit ? 

Posted on 25/09/2022 14:54

They are out there, we haven’t paid a deposit to stay on a caravan/touring site of any kind since this Club ended its early venture into deposits, back when you sent a cheque through the post. 

Sorry, not knowing your preferences, likes, dislikes, better for you to do your own searching rather than me suggest somewhere that might have no interest for you😄 If you happily get on with booking system on here, you will have no problems finding some👍

Takethedogalong replied on 25/09/2022 14:55

Posted on 25/09/2022 13:15 by DavidKlyne

It might also be that Azorah made his booking before the Club added the surcharge for electricity use? 

David

Posted on 25/09/2022 14:55

It could be indeed DK, hadn’t thought of that.

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