Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 24/09/2022 18:09 by Twos more then oneAs i posted and your post acknowledges, it is just different
It is coming down to the dog's analogy, some dogs learn new tricks, some do not
Posted on 24/09/2022 09:45 by TimboCI don't think its as bad as everyone is saying.
All of our future bookings done on the old system have been migrated to the new, and show as hardstanding. I have booked only one site with the new system, but paid up front and sailed through the booking in process.
The warden where we're staying says the system has had issues, but is improving daily. Reckons the problems aren't a patch on when the old Nexus system was introduced 15 years ago.
They tell me that they can even change pitch type upon arrival now, although it is a pain.
Give it a chance chaps! Rome wasn't built in a day
Posted on 24/09/2022 20:13
They tell me that they can even change pitch type upon arrival now, although it is a pain.
Wasn't that always the case? If you'd booked a non-awning pitch, on arrival, if an awning pitch was available, you could change, no poblem. We've done that in the past. Conversely, changing from an awning pitch to a non-awning pitch was no problem, as long as one was available for the length of your stay; we've done that too in the past.
Posted on 24/09/2022 20:21
Had to log into the new system,in order to amend a site booking for a first night back in UK ,after taking an earlier ferry back from the Continent-bamboozled!
New system had come into operation while we were abroad,so the fuss had slipped by us.
Suffice it to say that we are not impressed.We managed it third go but what a confusing faff!
Why on Earth have the Club chosen to make the system so opaque to the user?
Posted on 24/09/2022 15:58 by peedeeas HQ has not deemed it appropriate to communicate properly with members we have no idea what their plan is.
I accept that hja but none of is know what is really going on or how much testing was done and by whom. We know site managers had hands on prior to release but they are not saying anything. Wether step by step transfer was planed or not, that is what is happening. The booking part is a real time system and had to be implemented in one go, supporting data like reviews is not and can be added as an when. The C&CC took the same approach on their upgrade.
TW I don't have a problem with being a guinea pig.
peedee
Posted on 24/09/2022 20:30
Talking to a site warden, they were testing the site, but different bits at different times. They also tested pages but were told they were not what they would eventually be like. I understand that each time they were involved in testing it was different (maybe that's as it should be) but they never seemed to see the whole. I also got the impression that because they were shown specific bits and told what to do they didnt have an opportunity to test in the way they wanted to.
The comment to me was we have been testing it for 2 years!!
Posted on 24/09/2022 21:49
I'm feeling pretty despondent about membership of the club.
I was aware of the new booking system but wasn't prepared for such a poor implementation by the club.
my initial experience today from checking my migrated bookings is very disappointing .
Worryingly the upcoming bookings tab is showing my bookings as dearer than the original confirmation when received when I booked - if the club have increased the site fees when migrating my booking why wasn't i notified ?
The list of bookings needs to show the site name not just dates and i cant find an easy way to print the booking list
And i certainly wasn't expecting the CL search to be fundamentally changed along with the introduction of the new system of booking club sites . Even when you work out the search engine, which is pretty poor - there's no prices and no reviews . Not a good system , seems less information and less search capability .
I hope the staff manning the stand at the caravan show in October have some answers and solutions to get the booking system fit for purpose as they will be getting a lot of negative feedback from annoyed members
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Posted on 24/09/2022 20:13 by InaDThey tell me that they can even change pitch type upon arrival now, although it is a pain.
Wasn't that always the case? If you'd booked a non-awning pitch, on arrival, if an awning pitch was available, you could change, no poblem. We've done that in the past. Conversely, changing from an awning pitch to a non-awning pitch was no problem, as long as one was available for the length of your stay; we've done that too in the past.
Posted on 24/09/2022 21:49 by AzorahI'm feeling pretty despondent about membership of the club.
I was aware of the new booking system but wasn't prepared for such a poor implementation by the club.
my initial experience today from checking my migrated bookings is very disappointing .
Worryingly the upcoming bookings tab is showing my bookings as dearer than the original confirmation when received when I booked - if the club have increased the site fees when migrating my booking why wasn't i notified ?
The list of bookings needs to show the site name not just dates and i cant find an easy way to print the booking list
And i certainly wasn't expecting the CL search to be fundamentally changed along with the introduction of the new system of booking club sites . Even when you work out the search engine, which is pretty poor - there's no prices and no reviews . Not a good system , seems less information and less search capability .
I hope the staff manning the stand at the caravan show in October have some answers and solutions to get the booking system fit for purpose as they will be getting a lot of negative feedback from annoyed members
Posted on 25/09/2022 11:10
Azorah, the increase in price you are seeing might well be the extra £1 per night the Club has somewhat stealthily applied to Hardstanding pitches. Apparently, lots of Members pushed to be able to book a pitch type (grass or HS) and it’s was mentioned that this would happen, but (kerrching!) great opportunity for Club to make a bit more money.
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Rowena
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