New Booking System

 I have no idea why the Club encourage people to leave reviews on Trustpilot, it is completely pointless? Personally I would ignore them, they are in the main people just letting off steam and it's easy to do. It is a shame that we don't get regular feedback on here and it has been a failure of this forum since its inception with the powers that be tending to sideline CT in favour of the more glamorous social media sites almost as if it gives them a greater sugar rush! A lot of the posts on here have been quite constructive and we have helped ourselves to work through things, which is as it should be.

David

I think most businesses would like a 5 star trust pilot rating the club is 4 star, I fail to see why its pointless it seems to me judging by the actions of the club to CT that these threads are pointless, after all the hype and expense of this new system why on earth is it a good thing that we've helped ourselves to work things through, the new systems a shambles and a joke.

the new systems a shambles and a joke.

I disagree with that, we have no idea what the problems are with migrating to a better system which allows pitch selection among other things. I suspect in truth it would have been costly, time consuming and potentially difficult to have migrated all the data to the new functionality all at once. It is obvious they plan to do this step by step  having established  the foundations. I think we will eventually see the demise of the old site data pages when all the required information has been transferred.

I am finding it better presented, easier to read and I am getting on fine with the funcionality. I think you will find there is still a long way to go before every thing is done.

peedee

I don’t agree with your opinion of it being a shambles.  I just tried again for a popular site and it seems very easy to book  - and as it warned me of low availability for next summer  it is clear that many bookings are being made successfully.

I don’t think it is obvious that they plan to improve functionality step by step. This may be what is happening, by default, but as HQ has not deemed it appropriate to communicate properly with members we have no idea what their plan is.

I believe they thought it was ready, hadn’t tested it properly, and the were rather taken aback by what happened when it was live tested by members. After that, they were on the back foot trying to improve various aspects bit at a time. Whilst it is undoubtedly better than at launch it is still a long way from enabling members to do what they could before, easily, even if in a different way.

Depending on what aspects of the club you use, which parts of the booking process you use, which parts of the site you want to use, it may be you will find the site easy to use now, or it may be a few months yet!

Arch

My take on it is this. The CMC, call it Club or business, is a sort of closed society insofar as members don't need to wander outside the boundaries of the club environment to complain. If the intention of the Club is to reach a wider audience outside those Club boundaries having people complain on Trustpilot it has somewhat backfired as it creates a negative impression of the Club. Just out of curiosity I had a look at the C&CC on Trust Pilot and a lot of the negative reviews are obviously about the CMC so some members don't seem to know what Club they belong to! Whilst it might appear that the Club take little notice of this forum we have been informed that comments are noted although it would be nice to have some acknowledgement of that. Maybe the introduction of the new system was a bit of a shambles but I suspect that was down to the Club taking their eye of the ball in a rush to get it up and running. However there has been sufficient feedback on here to suggest the system is now running reasonably well. OK there are further tweaks that people would like to see or at least an explanation as to why some things are as they are?

David

"I think you will find there is still a long way to go before every thing is done."

PD, I’m surprised you write that and also comment in support of the system in the same post! In my opinion, the new system should not have been released before everything was done. Do you not realise the club is using its members as guinea pigs to identify the numerous flaws in the system rather than doing a professional job in the first place? It’s shockingly indefensible.

as HQ has not deemed it appropriate to communicate properly with members we have no idea what their plan is.

I accept that hja but none of is know what is really going on or how much testing was done and by whom. We know site managers had hands on prior to release but they are not saying anything. Wether step by step transfer was planed or not, that is what is happening. The booking part is a real time system and had to be implemented in one go, supporting data like reviews is not and can be added as an when. The C&CC took the same approach on their upgrade.

TW I don't have a problem with being a guinea pig.

peedee

I use the app to browse and book my sites, 200+ nights a year, up and down the country.

The app is now impossible to use. The maps don't load, when they do the graphics struggle to keep up. After tapping on a CL or Club site, nothing happens for 20secs. The screen freezes. 

I've been asked to uninstall and reinstall - three times. I'm using fibre broadband - it's not my connection. 

Why rollout something that isn't fit for purpose? The user experience is frustrating, annoying and incomprehensible.

The Club needs to get a grip and do better. This is completely unacceptable.