Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 23/09/2022 20:07 by eurortravellerIan, There’s more than on e way to skin a cat. Don’t bang your head on a CAMC brick wall.Do your campsite searches some other way. PitchUp, UkCampsite, Searchforsites are all easy to use and effective.
Posted on 23/09/2022 20:16
Whilst I agree with the facts of your post EuroT it does rather make a mockery of the CAMC, purely self inflicted of course.
Any product that was released into whatever market with this amount of integral faults would have been subject to a recall.
Let's face it the CAMC have made a mess of it, both from a factual hands on experience and from a Communicative position as well. Lack of any sort of official recognition only adds to their shame and quite frankly they really should hang their collective heads for this debacle.
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Posted on 23/09/2022 20:33 by TakethedogalongGive ‘em hell at the AGM🤨
Posted on 23/09/2022 22:15
Totally agree with everyone here that the new booking system and site change is awful! I’m searching for sites in one area but getting a list come up for the whole country, also why do we have to have half of the screen taken up by a map? It just gets in the way, please put it back to how it was as I’m about to give up and not bother anymore!
Posted on 24/09/2022 09:45
I don't think its as bad as everyone is saying.
All of our future bookings done on the old system have been migrated to the new, and show as hardstanding. I have booked only one site with the new system, but paid up front and sailed through the booking in process.
The warden where we're staying says the system has had issues, but is improving daily. Reckons the problems aren't a patch on when the old Nexus system was introduced 15 years ago.
They tell me that they can even change pitch type upon arrival now, although it is a pain.
Give it a chance chaps! Rome wasn't built in a day
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Posted on 23/09/2022 20:19 by nelliethehookerThe silence from HO on here about all the problems members are finding is deafening!!
Posted on 24/09/2022 10:45
The complaints on Trust Pilot are mostly "stock" complaints so I don't think they need much more than stock responses It's of absolutely no use to complain unless you're specifying something that can be rectified or explained etc.
The booking system wasn't well launched but is now improving but unless people say what's not working for them it's a waste of time just being "outraged "
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Rowena
Trailertenter