New Booking System

We're only talking about two types of pitch here, and there really should be some flexibility built in to allow people to swap pitch types when they arrive.

Example. We arrived at Exbridge last year, and the only hardstandings available were next to the road. There were loads of grass pitches available, so we took one.

It then rained hard for the whole week. People were pulling off the pitches when leaving, and churning them up. They were very badly water logged. Had we arrived on that day, I would have taken the hardstanding along the road with no problem

As an aside, what happens  now when a warden needs to close grass pitches due to adverse weather? Will members who have booked them now have their bookings cancelled at the last minute?

The old system may not have guaranteed the type of pitch you prefer, but it seemed to work without any problems.

But,we'll see. Our main issue now is calling all the sites we booked prior to the system changing as wardens now have had to make an assumption as to the pitch type allocated to you. Thankfully, we haven't had a problem so far, but talking to the warden where we are now, it has to other members. He was tearing his hair out as people allocated hard wanted grass, and vice versa

If the new booking system is not the one the club designed why was it implemented. Surely the the Club tested the system and signed it off before agreeing to it going live. The old system was much easier to use and locate sites and available pitches but the new system is so complicated and clunky there needs to be a user guide to show customers how to use it. 

You have misunderstood what I was referring to. It had  nothing at all to do with you, wedgy, and sorry if you think that I was referring to your good self. I was indicating that even with all the suggestions and errors noted in those specific posts the Club's HO did not do anything in any way to sort out the problems.

Where are the reviews for club sites they used to be on the site description page if they are there could someone please tell me how to see them, the ones I've found in other ways are all before the new system started.

 They are still there you just have to access them in a different way. Put the campsite name in the search box top right of the page and the site you are interested in will appear in the search. Just click on the link and it will take you to the site page and you can read reviews by clicking the "read reviews" link as you did before.

Some of us have asked for the old regional site listing to be incorporated into the new booking page which would replicate the old system, whether that is possible we have yet to see?

David

Thanks David, I've done that but that shows you the old systems site description page ive tried a number of sites and there are no reviews after the system change, on the new system site page if you click on the review stars it states there are no reviews for this site.

Many apologies 🙏 I totally got it wrong but in my defence it was a stressful time. I completely agree with your sentiments regarding the lack of feedback. 

Yesterday I could view my upcoming bookings via the app today all I get is a link to the booking page ?? We see regular site maintenance most nights but are never told what they are trying to do, very frustrating.

Once again please accept my apologies. 

Pete 

Also tried to look for reviews and got the same result as Arch, there are no reviews for this site.

Another point when I tried to book for next September at Bridport Bingham Grange no availability at all for 2023 where as on the old system it looked it was closed for refurbishment until July 2023 now nothing at all.

Not impressed at all with the new system so far room for a lot more improvement.

Google CAMC plus name or location of the  Club site or CL you want you want. Reviews and site descriptions are there.

Same result no reviews after system change on the CAMC I'm not talking about google,trip advisor etc