Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 22/09/2022 10:31 by DavidKlyneIf they had done that it would have just moved the problem back by 18 days? OK you could argue that it would allow more time for the cancelled pitches to have been resold but it would not solve the problem. What the deposit system does is make people think very carefully about whether they will genuinely take up the pitch and want to invest in the deposit many months in advance. OK there will still be cancellations but hopefully many less than under the old system.
I appreciate that this thread has been used as a vehicle to reignite the debate over deposits but we all have to accept this is the new system and other than minor tweaks it is not going to change. I think it would be more productive to now concentrate on the useability of the system rather than trying to rewrite history?
David
Posted on 22/09/2022 10:47
Why the need for "tweeks?" It should have been properly tested before introducing it
As site staff that I have spoken to say "we are not in a pay grade that notice is taken of by those who think they know better"
As posted by another it just reinforces the two tier club that is now operating
And how would a 21day cancellation period just move the problem? As the vocal few kept saying "they leave it to just before the 72 hours to see what the weather is going to be like
Posted on 22/09/2022 11:30
NEW SNAGGING LIST THREAD JUST STARTED
Moderator Comment - Link added to above thread
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Posted on 22/09/2022 10:53 by EmilysDadI found it very easy to book a pitch for next month ....
booked it with the other club! 🙄
Posted on 21/09/2022 20:13 by DavidKlyneFor many of us the ability to be able to book a hardstanding is probably the best bit of the new system! If you used a private site you would probably have to decide on pitch surface at the time of booking, that has certainly been the case on the non Club sites I have booked this year.
Your desire to be able to swap at time of arrival might now be complicated by the slight price difference? Having said that as site staff get used to the system there might be possibilities to change providing all the grass pitches have not already been booked?
David
Posted on 22/09/2022 16:16
I still don't see it as a positive move. For example, I arrive on site and the only hardstanding left is in the shade, under a tree, next to the playground and bins. There are plenty of grass pitches available, but the warden says I can't have one due to the agro changing my booking.
Giving us more choice when we book has actually given us less choice when we arrive.
I think the problem is that its a half way house. The only logical thing to do is to have a system where you book the actual pitch, rather than a generic one. You could then see at the time of booking what is available
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Posted on 22/09/2022 10:29 by peedeeJust in case you missed it Steve. Someone posted >thisLink< for the web site way back,. I bookmarked it.
peedee
Posted on 22/09/2022 16:16 by TimboCI still don't see it as a positive move. For example, I arrive on site and the only hardstanding left is in the shade, under a tree, next to the playground and bins. There are plenty of grass pitches available, but the warden says I can't have one due to the agro changing my booking.
Giving us more choice when we book has actually given us less choice when we arrive.
I think the problem is that its a half way house. The only logical thing to do is to have a system where you book the actual pitch, rather than a generic one. You could then see at the time of booking what is available
Posted on 22/09/2022 16:51
All the feedback the Club got on this subject pointed to people wanting to be able to book a hardstanding so I don't see any going back on that. Under the old system and having a motorhome I avoided sites where there was a risk of not being on a hardstanding.
There is really no logic in booking a specific pitch because it is unlikely that you could dovetail all the booking to exactly match the availability. That would leave lots of odd days which probably wouldn't match the requirements of others wanting to book despite there being overall availability, assuming they wouldn't be prepared to move pitches half way through their stay?
David
Posted on 22/09/2022 16:51 by DavidKlyneAll the feedback the Club got on this subject pointed to people wanting to be able to book a hardstanding so I don't see any going back on that. Under the old system and having a motorhome I avoided sites where there was a risk of not being on a hardstanding.
There is really no logic in booking a specific pitch because it is unlikely that you could dovetail all the booking to exactly match the availability. That would leave lots of odd days which probably wouldn't match the requirements of others wanting to book despite there being overall availability, assuming they wouldn't be prepared to move pitches half way through their stay?
David
Posted on 22/09/2022 12:02 by peedeeI booked a commercial. It cost a bit more in a deposit and up front payment but that is where I want to be. Nothing to do with the Club's booking system.
peedee
Rowena
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