Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 23/09/2022 20:56 by WherenextAre we getting "postal" questions again this year?
Posted on 24/09/2022 16:31
I am guessing it will be submit postal questions for those unable to attend in person. These might be lumped together into some sort of category where a generic answer will suffice, eg, anything relating to pitch metering, anything relating to dogs, anything relating to OAP type discounts. From memory, I think only two questions were dealt with from those in attendance last year. Much of the meeting dealt with retiring Committee Members, ratifying votes cast, then Chairman, Financial Report and DGs reports. Guessing it will be available via Zoom or something similar for those who cannot attend. Why they didn’t put the Zoom video up for general viewing after, not sure, but would be a good idea for anyone wanting to know a bit about what goes on.
Regarding Trustpilot……I think of this as a review mechanism for the CAMC as a business whole, particularly the decision making, Management, Governance areas, Marketing, operation of all sites. So that’s HQ, and what goes on there mainly, including things like Insurance, dealing with major issues, etc…Site reviews for Club Sites are dealt with on a Site by Site basis on the individual Club Site pages. Trustpilot is the place to give your overall impressions of the Club as a business model, perhaps with a bit of detail around general experiences. So, as far as I am concerned, this is where any changes to overall operating procedures, any communication with HQ is reviewed.
So, if I was an avid user of Club Sites, seeing all the unique selling points of the Club eroded, or conversely a brand new easy to use new booking system put into place, and I wanted to comment on it, Trustpilot is where I would place that review. Along of course with any other “business as a whole” review websites.
Posted on 24/09/2022 16:25 by Nowti BertiI use the app to browse and book my sites, 200+ nights a year, up and down the country.
The app is now impossible to use. The maps don't load, when they do the graphics struggle to keep up. After tapping on a CL or Club site, nothing happens for 20secs. The screen freezes.
I've been asked to uninstall and reinstall - three times. I'm using fibre broadband - it's not my connection.
Why rollout something that isn't fit for purpose? The user experience is frustrating, annoying and incomprehensible.
The Club needs to get a grip and do better. This is completely unacceptable.
Posted on 24/09/2022 16:25 by Nowti BertiI use the app to browse and book my sites, 200+ nights a year, up and down the country.
The app is now impossible to use. The maps don't load, when they do the graphics struggle to keep up. After tapping on a CL or Club site, nothing happens for 20secs. The screen freezes.
I've been asked to uninstall and reinstall - three times. I'm using fibre broadband - it's not my connection.
Why rollout something that isn't fit for purpose? The user experience is frustrating, annoying and incomprehensible.
The Club needs to get a grip and do better. This is completely unacceptable.
Posted on 24/09/2022 16:59 by Twos more then oneI keep reading all these posts, then have ago myself, to see if it is a true problem
My experience has been OK, no problems really. As far as i can see, the only problem is it is different
Posted on 24/09/2022 17:17
If all you are having a go at is a dummy run of a known site, then it is fairly easy, if as you say different. The problems though for many are not booking onto a site, it is losing the ease of browsing an area with sites in that area, and finding out the late availability for that number of sites. Accessing the CL information, without actually knowing the specific CL you want to use is another issue.
Its now a more longwinded process putting together information on a number of sites, getting the full information you need about those sites, particularly if a mix of Club Sites and CLs to put together a proper tour.
Its slowly improving in some ways, but the Club have managed to alienate an awful amount of Members with this and the lack of communication over the last 10/11 days, and it could all have been handled in a much better way.
3 people like this
Posted on 24/09/2022 15:25 by DavidKlyneArch
My take on it is this. The CMC, call it Club or business, is a sort of closed society insofar as members don't need to wander outside the boundaries of the club environment to complain. If the intention of the Club is to reach a wider audience outside those Club boundaries having people complain on Trustpilot it has somewhat backfired as it creates a negative impression of the Club. Just out of curiosity I had a look at the C&CC on Trust Pilot and a lot of the negative reviews are obviously about the CMC so some members don't seem to know what Club they belong to! Whilst it might appear that the Club take little notice of this forum we have been informed that comments are noted although it would be nice to have some acknowledgement of that. Maybe the introduction of the new system was a bit of a shambles but I suspect that was down to the Club taking their eye of the ball in a rush to get it up and running. However there has been sufficient feedback on here to suggest the system is now running reasonably well. OK there are further tweaks that people would like to see or at least an explanation as to why some things are as they are?
David
Posted on 24/09/2022 17:38
David
I'm sure the club would like any complaints held within the club boundaries and positive buisiness feedback put on the likes of Trust Pilot to up thier ratings but in this case case they've upset so many people who realise complaints to the club do not get attention, putting them on Trust Pilot, Facebook,trip advisor puts it out to the wider audience reflecting badly on the club as a business, this certainly seems to get more attention than CT.
Posted on 24/09/2022 17:35 by peedeeEmphatically agree with your last para TTDA but not the rest. Have a look at my couple of posts in "Booking Late availability without losing money" which I have just made.
peedee
Posted on 24/09/2022 17:55
Here is a screen shot I got by dragging the map over to North Norfolk. FYI affiliated sites are shown using the word VIEW. Note Secroft and Sandrigham are full over Easter, Incleboro Fields, Norfolk Broads and the Thetford Forest sites aren't.
Rright Click onthe image to enlarge in a new tab.
peedee
Posted on 24/09/2022 17:17 by TakethedogalongIf all you are having a go at is a dummy run of a known site, then it is fairly easy, if as you say different. The problems though for many are not booking onto a site, it is losing the ease of browsing an area with sites in that area, and finding out the late availability for that number of sites. Accessing the CL information, without actually knowing the specific CL you want to use is another issue.
Its now a more longwinded process putting together information on a number of sites, getting the full information you need about those sites, particularly if a mix of Club Sites and CLs to put together a proper tour.
Its slowly improving in some ways, but the Club have managed to alienate an awful amount of Members with this and the lack of communication over the last 10/11 days, and it could all have been handled in a much better way.
Posted on 24/09/2022 17:55 by peedeeHere is a screen shot I got by dragging the map over to North Norfolk. FYI affiliated sites are shown using the word VIEW. Note Secroft and Sandrigham are full over Easter, Incleboro Fields, Norfolk Broads and the Thetford Forest sites aren't.
Rright Click onthe image to enlarge in a new tab.
peedee
Posted on 24/09/2022 19:10
I know how to work the map thanks PD. Haven’t worked out how to right click on an iPad yet though😁 As far as I am concerned, the map is frustratingly unstable and very slow to load. I’m not that bothered enough about Club Sites to bother with it to be honest.
CLs are my main touring choice, so happy enough to use long winded method of getting them up at the moment, and other websites as well, as we use other stop over places.
1 person likes this
Rowena
Trailertenter