Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 20/09/2022 13:16
I would suggest that approximately 80% of posts on here are of a negative nature regarding the new system. Are they all wrong in their views ? What we need is a Snagging List to address members issues and product a system that is fit for purpose and works for all
Posted on 20/09/2022 12:43 by Twos more then oneI am struggling to see what all the fuss is about system seems to work perfectly acceptable to me
Posted on 20/09/2022 09:14 by peedeeA chance? It has been a disaster since release after years design? And many it seems false starts and then being released with out first any communication
Even Microsoft cannot get it right, witness all the updates and their evolution. Window 7, 8 10 and now 11 with 12 on the horizon. Systems don't stand still they evolve striving to be better.
peedee
Posted on 20/09/2022 15:04
Booked Clubfest at Killamrash Hall 2023 managed to book on new system and had to re-register then no problems apart from not yet showing on my profile page, this maybe a teething problem !! No doubt this will be addressed in near future.
1 person likes this
Posted on 20/09/2022 15:34
Gosh - that was fun - NOT. I don't think I am booked in correctly but it will all come out in the wash. My comment is that, as someone happily tecchie, I do think for those who are worried by such things, the new system is going to cause almightly problems. There are always unforseen errors no matter how much testing is done but, in this case, I think a rollback is called for until the many issues can be ironed out.
PS - were some members asked to take place in trials for the new system? I wonder if so why it didn't throw up the current issues?
Posted on 20/09/2022 08:18 by peedeePerhaps it is not as good as the old system in that you cannot browse so easily but you can find late availability if you have some idea where and when you want to go, surely those are known factors? Why would you want to be imprecise?
peedee
Posted on 20/09/2022 15:43
I wasn’t saying it wasn’t possible to browse. If you are just interested in one site it works well. However, I do want to be imprecise. Possibly somewhere in the Peak District for a few days, say in the next week, any 3 days will do, we are not fixated on a particular 3. On the old system that was a matter of a couple of minutes to check. Now you have to go into each site if it says full.
I certainly have no sour grapes about deposits ( although I think loosing their USP a big mistake) I also have no problem with change, or technological advancement. However, when change replaces something that worked very well, with something that is most definitely inferior, I do have a problem.
The rest of the new booking system will in time work well, just a shame it wasn’t better tested before launch. Particularly into how it worked on different platforms. I think perhaps they tested a lot on Apple devices as I don’t seem to be getting the issues associated with Android or Windows.
4 people like this
Rowena
Trailertenter