Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 20/09/2022 15:34 by OxontourerGosh - that was fun - NOT. I don't think I am booked in correctly but it will all come out in the wash. My comment is that, as someone happily tecchie, I do think for those who are worried by such things, the new system is going to cause almightly problems. There are always unforseen errors no matter how much testing is done but, in this case, I think a rollback is called for until the many issues can be ironed out.
PS - were some members asked to take place in trials for the new system? I wonder if so why it didn't throw up the current issues?
Posted on 20/09/2022 15:45
The user interface is rubbish - 1star rating
When I've found the site I want and read what facilities it has and what's nearby etc I click the "Book Pitch" button only to get more information on facilities, location etc.
I then click "Book Now" and I'm being asked for party members, outfit information etc when all I want to see is what pitch types are available on which dates just like it used to be on the old system.
The late availability screen is just as bad - it used to be great, easy to see what was available
Whoever designed this has tried to make it flashy for the sake of it and in doing so has made it less user friendly.
Bring back the old system!
2 people like this
Posted on 20/09/2022 13:16 by wedgyI would suggest that approximately 80% of posts on here are of a negative nature regarding the new system. Are they all wrong in their views ? What we need is a Snagging List to address members issues and product a system that is fit for purpose and works for all
Posted on 20/09/2022 15:58
I don't think they are wrong but probably reflect people having difficulties with the new system compared to the simplicity of the old?
It probably would be a good idea to have a thread where suggested improvements/tweaks could be made to make the new website a bit more user friendly.
David
Posted on 20/09/2022 16:04
Having had a look at the youtube on how to book a site ok but how do you look for reviews of sites that you may want to book for next year also having to put date of birth for the booking system not keen on that so OH said make one up.
Perhaps Rowena can let us know re site reviews.
Posted on 20/09/2022 17:10
I have just booked 2 nights at Burrs. I am using a desktop computer and an old version of Windows and did not have any problems accessing the booking area, except that it assumed that I was booking a pitch plus 2 people, not a pitch and one person so I had to change it. I much preferred knowing beforehand what dates were already taken, instead of having to fiddle about to find that only 2 nights were available of the ones I wanted. The cost was £42.40 but the deposit was £25.00! I thought that the deposit was a quarter of the total charge.
Posted on 20/09/2022 17:10 by vbfgI have just booked 2 nights at Burrs. I am using a desktop computer and an old version of Windows and did not have any problems accessing the booking area, except that it assumed that I was booking a pitch plus 2 people, not a pitch and one person so I had to change it. I much preferred knowing beforehand what dates were already taken, instead of having to fiddle about to find that only 2 nights were available of the ones I wanted. The cost was £42.40 but the deposit was £25.00! I thought that the deposit was a quarter of the total charge.
Rowena
Trailertenter