New Booking System

David as a moderater can you start such a thread ? or possibly get Rowena to do so??

If the people in HQ could be persuaded to peruse the offers posted then maybe, just maybe things could improve at a sensible speed 🤞

You can start it, Wedgy.

A poster started one about the revamped forum some years ago and it ran and ran.

Little point unless the powers that be commit to spending more money to change the system again.

As with lots of things these days, if it works in a fashion then it's deemed as good enough because "It works doesn't it?"

Unfortunately I don't buy that and if I do a job I like it done properly 

I will if required, however if it came from Ro or David I think it would have more prestige in high places 🤔 

I don’t think so, tbh. What matters more than who starts the thread is getting Ro onboard to agree to flag relevant points to the IT team. Why not email her and see what she says?

Will do asap tomorrow, I'm busy at home at the moment.

I would agree with many that this 'upgrade' is a retrograde step. I find it cumbersome and 'clunky' (technical term) to use. The issue of depostits and 'no shows' is a separate matter but this is not user friendly in any way. I also find the need for DoB informaiton and car length a puzzling need.

The old system was easy to see availability and book a pitch. This one just makes it more difficult. It led to uis making a booking with another provider, not what the Club or anyone else wants. As with so many organisations the organisation's needs come far higher in priority than the needs of their customers.

Many of the CL owners who contribute here are also part of Ted's separate CL booking website so I imagine they won't be as concerned as those CL owners who just rely on the Club site. 

I'm on a C.L. at the moment run by a couple who mentioned their 60 y.o. son going down to London for the funeral, so it gives you some idea as to their age.

During a conversation I happened to mention the new system and they said they never go on the club website. I suspect there will be many C.L. owners of several years standing who will be in the same boat and won't have a clue as to how the system is potentially affecting their business.

If the club really isn't interested in C.L.s, and their attitude seems to be veering away from their current level of support, then pass over their licence to an organisation that is.

The complaints have nothing to do with sour grapes for deposits. The new system is totally diabolical, and I was for deposits, however it also appears some people will always back the club and try to defend it .

I think the issues of CLs is an example of the bad communications of the Club. There is clearly a lower level of useability in regards CLs on the new site. There is simply no link from the summary information to the full page. Yes I know there are other ways of getting the information, but that is not the point. It simply isn’t currently easily available within the Club site.

It has been expressed within the forum that hopefully this can be fixed. So a real opportunity for the Club to be up front, accept there is a problem and that they are trying to resolve it. This would probably reduce one section of the criticism. I won’t hold my breathe because experience tells many of us that the Club is really bad at PR. Please Poole me wrong, CAMC!