Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 20/09/2022 15:58 by DavidKlyneI don't think they are wrong but probably reflect people having difficulties with the new system compared to the simplicity of the old?
It probably would be a good idea to have a thread where suggested improvements/tweaks could be made to make the new website a bit more user friendly.
David
Posted on 21/09/2022 08:37
The club contacted me over my deposit over payment and have now refunded this, they did say there had been teething problems with the new system introduction.
At this point I would imagine there are both user and provider problems and yes it would help if difficult areas were pinpointed.
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Posted on 20/09/2022 21:12 by MJCBJCI am all for deposits 100%..... However I have an issue which must affect many retired members..... We have been members since 1978 and as far as we can remember have only been forced to cancel once.
Now we are retired and for the last several years we book our trips for the coming year from January during the colder weather and this year we will have been away 82 nights exclusively on club sites..... I am entirely happy to pay a non returnable (inside 21 days of booking) deposit. However to charge 20% of a fortnight's trip is too much . If we booked all 82 nights on main CMC sites it would cost us around £480 in one hit!
We cannot afford to do this so risk not being able to have a plan for our year completed as we can only afford a smaller amount in one hit. I appreciate that we could cancel before the 21 day cut off but we, as very good numbers who do not play the system by overbooking and are definitely being unfairly penalised for other inconsiderate abusers of the system and it is not reasonable.
Please would management have a rethink and whilst appreciating the benefit of deposits for both members and club viability, please also appreciate the difficulties and upset a blanket 20% deposit on the total cost of a multi day booking is causing.
Thank you
Posted on 21/09/2022 09:01 by peedeeI don't think they are wrong but probably reflect people having difficulties with the new system compared to the simplicity of the old?
It was bound to be more complicated with the facility to book and check the availability of types of pitch.
ppeedee
Posted on 21/09/2022 09:10
Surely it’s only booking HS and grass that is different. You have always been able to book, service, awning / non awning, multi surface and non EHU. Given that quite a few sites only have HS pitches and a few are all grass, it’s not really a huge change.
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Posted on 21/09/2022 06:54 by peedeeI don't find it totally diabolical at all, yes it needs some work on it but it does function, you are able to book and look for sites, CLs and late availability. The crux of the matter is some are having problems working out how just because it does not work like the old booking system! Quite why I have no idea, some of us manage quite well. Time and time and again I see posts in this thread where it is obvious the poster hasn't really a clue and hasn't made much attempt to help themselves. I don't think I am known as a defender of the Club, if trying to help others is called defending the Club then I am guilty as charged.
peedee
P.S. you forgot to mention about resistance to change
Posted on 21/09/2022 08:12 by SteveLI think you can use either, but don’t credit cards carry more protection in case of loss?
Posted on 21/09/2022 09:25
They do but dealing with CAMC & dealing with other businesses are way different. I use my CCards for everything over £100 but not CAMC because of the unpredictability of their IT systems, I worry re vulnerability of security. I realise everything is Bank backed up but my peace of mind is more important. Thanks for the info SL👍🏻
Posted on 21/09/2022 09:10 by SteveLSurely it’s only booking HS and grass that is different. You have always been able to book, service, awning / non awning, multi surface and non EHU. Given that quite a few sites only have HS pitches and a few are all grass, it’s not really a huge change.
Posted on 21/09/2022 09:31
Steve
To be charitable to those that are complaining about the new system it is very different to the old in the way it looks and feels. There are two major changes in what it does, as you say the booking of a specific pitch type and then the payment element. The layout is also different which for some will be daunting to some who don't have a general confidence in dealing with computer systems and can find changes confusing. It does take time for new systems to settle down as we all probably know from changes in work systems.
What can't be changed is the sudden realisation by some that to replicate their previous booking regime is going to cost them a lot of money up front. The only options there is to either bite the bullet or change the booking regime by either only booking ahead for the really essential future stays or just to get into the habit of not booking so far ahead?
David
Posted on 21/09/2022 07:55 by Rocky 2 bucketsSL, is it Credit card only or can a debit card be used. I ask because to use a debit card is less potential loss leading. Credit cards tend to have way more available funds.
Posted on 21/09/2022 09:34
We use a credit card for all purchases, if something is going to go wrong, then it is initially the bank's money affected, not our account, and most card providers are "on the ball" when it comes to fraudulent transactions.
We once, and it was the only time ever, many years back, used a debit card to purchase some of those overseas site vouchers from that company associated with CAMC, it was the only way to pay. Some months later there was fraudulent transaction on our account, quite a large one, and it was allowed to go through and tied up money for several days till it was sorted.
We find that using a credit card is also much easier as it is only one payment to make each month, and you know when there needs to be money in your bank account to cover it. We keep our current account balance only a little above what is required to cover the various direct debits and standing orders that go out each month.
1 person likes this
Posted on 21/09/2022 09:34 by KjellNNWe use a credit card for all purchases, if something is going to go wrong, then it is initially the bank's money affected, not our account, and most card providers are "on the ball" when it comes to fraudulent transactions.
We once, and it was the only time ever, many years back, used a debit card to purchase some of those overseas site vouchers from that company associated with CAMC, it was the only way to pay. Some months later there was fraudulent transaction on our account, quite a large one, and it was allowed to go through and tied up money for several till it was sorted.
We find that using a credit card is also much easier as it is only one payment to make each month, and you know when there needs to be money in your bank account to cover it. We keep our current account balance only a little above what is required to cover the various direct debits and standing orders that go out each month.
Posted on 21/09/2022 09:17 by JVB66Can you tell me how I can see all my bookings without going through the booking page
as going via my profile takes me to bookings
Ps even site staff do not know
Rowena
Trailertenter