New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

peedee replied on 20/09/2022 09:14

Posted on 20/09/2022 09:14

A chance? It has been a disaster since release after years design? And many it seems false starts and then being released with out first any communication

Even Microsoft cannot get it right, witness all the updates and their evolution. Window 7, 8 10 and now 11 with 12 on the horizon. Systems don't stand still they evolve striving to be better.

peedee

JVB66 replied on 20/09/2022 09:14

Posted on 20/09/2022 09:05 by Rocky 2 buckets

If you can post on a forum you have computer skills JV, the rest will follow-it ain’t rocket science👍🏻

Posted on 20/09/2022 09:14

Writing on a forum is even from  your planet? not the same as it needs to attempt as noted by the amount of negative posts on here about the very poor replacement for a system that was very much better than this debacle of a replacement

JVB66 replied on 20/09/2022 09:23

Posted on 20/09/2022 09:14 by peedee

A chance? It has been a disaster since release after years design? And many it seems false starts and then being released with out first any communication

Even Microsoft cannot get it right, witness all the updates and their evolution. Window 7, 8 10 and now 11 with 12 on the horizon. Systems don't stand still they evolve striving to be better.

peedee

Posted on 20/09/2022 09:23

But at least Microsoft system worked when first introduced  , this system may work if you have IT skills? 

Even it seems those that have posted on here with IT skills say it's a real dogs breakfast

Hja replied on 20/09/2022 09:39

Posted on 20/09/2022 08:18 by peedee

Perhaps it is not as good as the old system in that you cannot browse so easily but you can find late availability if you have some idea where and when you want to go, surely those are known factors? Why would you want to be imprecise?

peedee

Posted on 20/09/2022 09:39

If you want to get away on a late availability, say within 2 or 3 hours of home then that can encompass a large chunk of the UK.

The Club has previously made much of late availability, but it seems the new site is not as flexible as the old. I can search availability at a particular site but there must be a lot of members who don’t have a particular sit in mind, they are just more interested in getting away.

And on the off chance that any one in the decision making echelons of the Club reads any of these posts, I will again mention the appalling way on which CLs have been treated, especially as the purposes for changing the site were all to do with Club sites.

I find it interesting that CL owners are very quite on this forum at present, given we usually hear from a few of them from time to time. I hope they are in communication with HQ and getting things sorted.

Tinwheeler replied on 20/09/2022 09:48

Posted on 20/09/2022 09:14 by JVB66

Writing on a forum is even from  your planet? not the same as it needs to attempt as noted by the amount of negative posts on here about the very poor replacement for a system that was very much better than this debacle of a replacement

Posted on 20/09/2022 09:48

Out of interest, have you used it to actually make a booking, JV?🤔

brue replied on 20/09/2022 09:54

Posted on 20/09/2022 08:56 by peedee

If your search date window included 1st to 31 Oct it thinks you want to stay all that time and it only takes one day to be full and it will show full. If you want a whole month you need to look elsewhere. Common sense really.

peedee

Posted on 20/09/2022 09:54

With late availability I'm sure some will want to look up a month at a time and would expect to see the available days not that the site is unavailable! When looking for late availability I would expect to see just that. You should be able to browse at least a month ahead.

Arch replied on 20/09/2022 10:16

Posted on 20/09/2022 10:16

The new system is really appalling, after all the waiting this is the replacement for a system that was so user friendly and quick, of course we can use use work arounds and get what we want but it does not excuse the club from this complete disaster.

DavidKlyne replied on 20/09/2022 10:50

Posted on 20/09/2022 09:39 by Hja

If you want to get away on a late availability, say within 2 or 3 hours of home then that can encompass a large chunk of the UK.

The Club has previously made much of late availability, but it seems the new site is not as flexible as the old. I can search availability at a particular site but there must be a lot of members who don’t have a particular sit in mind, they are just more interested in getting away.

And on the off chance that any one in the decision making echelons of the Club reads any of these posts, I will again mention the appalling way on which CLs have been treated, especially as the purposes for changing the site were all to do with Club sites.

I find it interesting that CL owners are very quite on this forum at present, given we usually hear from a few of them from time to time. I hope they are in communication with HQ and getting things sorted.

Posted on 20/09/2022 10:50

hja

I wonder if "late availability" was more prominent on the old system because there was more last minute cancellations? One of the reasons for changing to a deposit system was the prevent so many last minute cancellations so perhaps the Club feel there is not the need to give it the same emphasis? 

On the point of searching for sites and CL's it does seem to have lost the simplicity of the old system and I wonder how amenable the Club will be to tweaking the new site to restore some of the past simplicity? 

Many of the CL owners who contribute here are also part of Ted's separate CL booking website so I imagine they won't be as concerned as those CL owners who just rely on the Club site. 

David

Takethedogalong replied on 20/09/2022 12:18

Posted on 20/09/2022 12:18

I am just pondering on CLs not having to go through the Club for certification, but still being under an umbrella organisation that certificates, promotes, has a decent website and booking app…………..

 

peedee replied on 20/09/2022 12:30

Posted on 20/09/2022 09:54 by brue

With late availability I'm sure some will want to look up a month at a time and would expect to see the available days not that the site is unavailable! When looking for late availability I would expect to see just that. You should be able to browse at least a month ahead.

Posted on 20/09/2022 12:30

Bru you can browse up to the rolling year ahead if you so wish, select a site, click book, select your type of pitch and scroll the calendar.

peedee

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