New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

SteveL replied on 20/09/2022 07:59

Posted on 20/09/2022 07:17 by peedee

Have you tried using the Help and FAQ. Right click on the picture to enlarge. It works fine if you put in the date window when you want to go away. e.g. a specific weekend

peedee

Posted on 20/09/2022 07:59

I think gillianmary makes a valid point you do have to be very precise. Whilst you can search for an area, the system just puts up a list of sites and positions on the map. If there is a price on the map position there is availability on some sort of pitch for your input dates. However, if it says full, it just means that some of the dates are not available. It might only be one day of the two week period you put in, you have no idea without going into the site itself.

Unfortunately whatever tweaks they may make to this new system, perhaps  including pitch type in the initial filter, there is no way they can make it as good as the old version. That enabled you to get all sites in your chosen area up and just scroll through the calendar, filtering for pitch type if required. The latest evolution spanning 8 weeks, which only appeared about a year ago, was very, very good. Why they saw the need to try and change it is beyond me.

huskydog replied on 20/09/2022 08:09

Posted on 20/09/2022 08:09

So I tried the booking site again, I put in the area Dorset and it gave me the option of 3 sites in Oxfordshire 1 in the South of France ! , as well as the sites in Dorset.

Very poor , but I didn’t expect any better from the Club , so I’m not disappointed 

peedee replied on 20/09/2022 08:18

Posted on 20/09/2022 08:18

Perhaps it is not as good as the old system in that you cannot browse so easily but you can find late availability if you have some idea where and when you want to go, surely those are known factors? Why would you want to be imprecise?

peedee

JVB66 replied on 20/09/2022 08:32

Posted on 20/09/2022 08:32

There is no "perhaps"about it it seems unless one is a computer whiz and can spend lots of time finding "workrounds" every one else is very much still in the dark as to what the hell the club has done to cause this debacle if a replacement booking system

brue replied on 20/09/2022 08:38

Posted on 20/09/2022 08:18 by peedee

Perhaps it is not as good as the old system in that you cannot browse so easily but you can find late availability if you have some idea where and when you want to go, surely those are known factors? Why would you want to be imprecise?

peedee

Posted on 20/09/2022 08:38

If I didn't know a few "work arounds" I might have thought that the map details which showed the Edinburgh site was FULL for October was right. frown

 

 

 

peedee replied on 20/09/2022 08:51

Posted on 20/09/2022 08:32 by JVB66

There is no "perhaps"about it it seems unless one is a computer whiz and can spend lots of time finding "workrounds" every one else is very much still in the dark as to what the hell the club has done to cause this debacle if a replacement booking system

Posted on 20/09/2022 08:51

Your view not mine, I am beginning to think many of the complaints are just sour grapes because deposits are now required and members do not like change. By all means complain but first give it a fair chance.

peedee

peedee replied on 20/09/2022 08:56

Posted on 20/09/2022 08:38 by brue

If I didn't know a few "work arounds" I might have thought that the map details which showed the Edinburgh site was FULL for October was right. frown

 

 

 

Posted on 20/09/2022 08:56

If your search date window included 1st to 31 Oct it thinks you want to stay all that time and it only takes one day to be full and it will show full. If you want a whole month you need to look elsewhere. Common sense really.

peedee

Rocky 2 buckets replied on 20/09/2022 09:00

Posted on 20/09/2022 08:51 by peedee

Your view not mine, I am beginning to think many of the complaints are just sour grapes because deposits are now required and members do not like change. By all means complain but first give it a fair chance.

peedee

Posted on 20/09/2022 09:00

+1 PD, it just takes time & an open mind. If the world had a-‘if it ain’t bust don’t fix it’ mindset we’d not have evolved👍🏻

JVB66 replied on 20/09/2022 09:01

Posted on 20/09/2022 08:51 by peedee

Your view not mine, I am beginning to think many of the complaints are just sour grapes because deposits are now required and members do not like change. By all means complain but first give it a fair chance.

peedee

Posted on 20/09/2022 09:01

A chance? It has been a disaster since release after years  design? And many it seems false starts  and then being released with out first any communication  

And it seems for members with IT computer skills to find work rounds hoping they will do it for this clubs IT ?? Department and make some semblance of a real replacement for what has been a very satisfactory system for it seems a big majority

It is nothing to do with deposits or resistance to change 

Rocky 2 buckets replied on 20/09/2022 09:05

Posted on 20/09/2022 09:01 by JVB66

A chance? It has been a disaster since release after years  design? And many it seems false starts  and then being released with out first any communication  

And it seems for members with IT computer skills to find work rounds hoping they will do it for this clubs IT ?? Department

It is nothing to do with deposits or resistance to change 

Posted on 20/09/2022 09:05

If you can post on a forum you have computer skills JV, the rest will follow-it ain’t rocket science👍🏻

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