Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 02/02/2023 09:09
Using the overseas booking system leaves people having to fill in details as if boarding a ferry or the tunnel including dob for passengers, vehicle measurements etc. Although there is an overall need to fit vans onto pitches this was done previously for UK sites without all the extra input. It also leaves out joint members and their details have to be repeated with bookings.
Posted on 02/02/2023 09:09 by brueUsing the overseas booking system leaves people having to fill in details as if boarding a ferry or the tunnel including dob for passengers, vehicle measurements etc. Although there is an overall need to fit vans onto pitches this was done previously for UK sites without all the extra input. It also leaves out joint members and their details have to be repeated with bookings.
Posted on 02/02/2023 09:24 byWhy would the CAMC need ferry booking information from people like me who make their own arrangements?
Posted on 02/02/2023 10:00
That’s a good point David. I have never been asked for DOB information when checking into a site in France. Although occasionally they look at the Carnet which does have mine on, no idea if they note it, but they certainly don’t ask for OH’s.
1 person likes this
Posted on 03/02/2023 19:02
I made a booking today, first time since November. Then everything worked very quickly, with only a few seconds between screens. I had noticed recently the search side of the booking site has slowed up and that seems to be replicated when you actually carry on and make a booking. I new the site I wanted so it was just a straightforward booking, but it took ages between screens, such that I wondered if it was going to lock up. Then after paying the confirmation took a while to appear. Everything worked but didn’t inspire confidence. I thought their stated intention was to speed operations up not slow them down.
1 person likes this
Posted on 06/02/2023 11:04
I'm trying to book a campsite for this weekend ie early Feb. If I use the club app on my iphone or ipad most of the search criteria is missing from the screen. The functionality is all there when I use my computer but when I enter the start and finish dates and press search I get lots of results but when I open each one it turns out that they are not actually open in February. This is so frustrating - has anyone else found this problem or am I doing something wrong? What's the point of entering a date range if the system ignores it in the search results?
Rowena
Trailertenter