New Booking System

Seems to me the most reliable way of booking is to phone up in the first place!

or not to book at all.

peedee

has the system crashed completely now? I've been trying all morning and every site says "not available". In the middle of September? Surely not!

Just tried Clumber, which I know is open and that is showing availability now and in September.

No. The website is showing me what availability there is at local sites here. No problem.

Is there a problem with the payment system?

 I have tried to book a touring pitch 3 times today, twice via the anpp annd once online.   Each time the payment has failed despite my bank having the approved the payment.  The first time I got told my payment was cancelled, the second and third time it said there was an error and to phone the call centre.   Phoned the call centre and got a recorded message stating they had a very high volume of calls (can’t imarine why) and suggesting I try the new improved app or wait in a q which sadly I didn’t have the time or patience to do.

From some peoples experiences you may have been booked in and had your deposit taken.  You probably do need to contact the club by phone.  Sorry.

Has taken me two hours to try and book a ten night stay. Kept coming up with error.  The map on the right was a pain too. Kept covering the booking form. What have they done?  It was so easy before.  After all that stress I didn’t book as they wanted £163+ deposit. Over a third of the cost of the whole booking.   It is one hell of a deposit to lose if the dreaded Covid or such like strikes again.  We have been members for years but considering the cost of sites, membership fees and now huge deposits, will think hard before renewing again. 

In fairness I have to update from yesterday, after a dreadful morning and reading here that others had no problems, I cleared my browsing history and went back in, it was a breeze and I managed to book two sites with no problems. I'm no expert but it suggests to me that the bookings screen is too busy and heavy on data. Keep it simple guys!

I think that is the main problem, it doesn't have a specific design,  an overseas system has been redeployed, it's been over engineered with maps etc and this leaves a trail of clutter.

It is indeed the case. On our Mac with a huge cache and fast processor it runs extremely smoothly. Whilst on the OH’s 6 year old iPad mini, with small cache and outdated processor, a snail would do better. It’s definitely not designed with budget machines in mind.