Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 27/01/2023 16:28 by BonnymikeInformation. Reply from Head of IS, following a complaint by myself in respect of the DOB requirement on booking form, states that "It is our intent to remove this requirement as soon as is practical, and certainly by the end of March.
Don't hold your breath as "which year" not quoted.
Posted on 27/01/2023 16:56
It is rumoured that is an upgrade to be introduced in February/March so it might be part of that? I don't particularly object to giving my DOB but I can see that without it the system would be slight quicker and appease those that do object. Personally I think there are more important things to be sorted around the deposit system that we were not aware of when the system was introduced. What I have in mind is the extra charges around amending bookings and losing part of the deposit which was never mentioned when prior to the the system being introduced.
David
Posted on 27/01/2023 16:56 by DavidKlyneIt is rumoured that is an upgrade to be introduced in February/March so it might be part of that? I don't particularly object to giving my DOB but I can see that without it the system would be slight quicker and appease those that do object. Personally I think there are more important things to be sorted around the deposit system that we were not aware of when the system was introduced. What I have in mind is the extra charges around amending bookings and losing part of the deposit which was never mentioned when prior to the the system being introduced.
David
Posted on 27/01/2023 18:57 by JollyKernowWell, back in the summer we
Posted on 27/01/2023 20:36 by JollyKernowHa, sorry just had an onsite emergency, had to run, I pressed the reply button by mistake. All ok now
One thing after another today but I'm off duty now, time for a large one
JK
Posted on 27/01/2023 21:52
Any "event" on site means recording a paper trail. Just finished that (21.30) I'm not really interested now tbh Nellie, the stress levels don't tend to subside as quickly as I get older! I've only come back on the website to book a couple of sites, which as it goes I've done pretty easily on the trusty laptop.
JK
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Posted on 30/01/2023 12:27
More and more reported problems on FB groups, people booking via website only to have 'booking cancelled ' appear at the end yet money taken from bank resulting in phone calls to booking centre to find booking still stands. What on earth is going on.
1 person likes this
Rowena
Trailertenter