New Booking System

Think I've cracked it....on the green entry screen do the following:

-radio button for search by campsite

-put in the site you want

- don't put any dates in and click search

-on the left hand bar click book now

- put in your adults and car & van details

-scroll down for the calendar

it's not very bright but you can click on the right arrow to move through the months and if there's a price that means available (sometimes has low in the box) if there's no price it means full.  The old colour coding has gone, perhaps they might bring this back??

When you settle on the available dates scroll back up and enter the dates in the boxes, then continue to get to the deposit screen.  Fingers crossed this works for you - I'm on a PC atm.

Have to agree with other worried member comments on the new Booking System. In addition I wonder if the 'system planners' have considered that taking a deposit and then later 'automatically' taking the balance from your bank card, involves doubling the number of previous transactions going through the Club computer system? I'm no techie, but like everything else, we all pay, one way or another, for using the internet, so I guess the Club will be substantially increasing/doubling its computer system transaction costs by doing this?

Also when I opted for a deposit and removed the tick in the box to say I DIDN'T agree to the balance being taken automatically the day before taking up the pitch, out of my bank account , I noticed when I then pressed 'Proceed' (to go into actual card payment) that tick seemed to re-appear as the page changed. Hence my wish not to have money taken from me 'automatically' may not be a real choice at all. After a dreadful experience with an energy provider in similar situation, makes me very wary of agreeing to anyone automatically taking my money without my agreement at the time. I'm not even sure that practice is even legal.

My other concerns include what if a member has no or poor internet access/signal? I can't help wondering if staff redundancies are part of these changes? When I've previously had internet signal problems it was easy to find the telephone number for booking with what used to be called 'a human being'. Is there now such a system still in place? If so, the telephone number is seemingly well and truly buried on the 'new' website. Fewer staff required in future to deal with telephone bookings? If they still have telephone booking? As clear as mud.

I've seen in my time, many 'new broom' managers coming in to 'modernise' organisations. The majority have created less customer-friendly systems. I for one am getting an uncomfortable feeling about the possibility this is happening in the Club. I have a small caravan and love touring round and wondering if the Club is becoming just another holiday park system, rather than a membership organisation with a distinctly different approach. Indeed in marketing parlance, these and other changes to me rather than enhancing membership satisfaction may be degrading the Club's Unique Selling Proposition (USP). Are we on the road to being just another Hoseasons chain?

Still Can't Access My Bookings on my desktop using windows 11

Can view My Bookings on my iPhone after several attempts at entering my log in details.

Can't view my card on my phone. I'm advised that I must join the club to view my card.

The "tick box" to remember my details doesn't understand what remember my details actually means.

Tried to amend a booking I made which apparently is possible to do but doesn't in fact work as I tried to select a pitch near the toilet block as my wife has mobility issues. I can press the amend stay button select the section for requesting near the toilet block but there is no method to save my changes. If you press continue after making the change it takes you back to the payment page and the only way to exit that is to exit without saving the actual changes made.  That was my mistake as I didn't notice that I can now select it at the time of booking.

Not sure what you mean by "two separate systems, which are totally independent to one another" as the old systen already had a cancellation time in place, it would only need tweaking to extend it. The deposit would be the only addition which is a change to the script.
If both a cancellation time and a deposit system can work side by side on the new website it would certainly have been possible for it to work on the old website.

Probably different depending on device, as many things seem to be. On my iPad its about half, but can be expanded to full screen by touching the little arrow. On an iPad size screen it seems to work well enough.

Once you have selected a site and picked a pitch type, you can scroll through the calendar without the need to put dates in. A price shows available, no price not available. Admittedly it could be clearer with the use of some colour or the words full.

Yes you can extend the map to full screen, but can you extend the left hand side of the page, and get rid of the map?🤔 I think that is what A&J might prefer🤷‍♀️

I think what many are missing are links to reviews for all types of sites. There are pdf links to site plans etc but nothing else. Are they in the pipeline, we've no information about this "experience" which we've been told isn't complete.

Brue, it’s easy to get site reviews.  Use Google. 

For Club site Google CAMC plus name of site -for example CAMC Chatsworth. 

For CLs Google CAMC Plus name of nearest town - for example CAMC Liskeard

Regarding payments. I think you'll find that the agreements regarding money form part of your booking contract, this is why you tick the terms and conditions box in order to proceed. Either way, automatic deduction or not you have agreed to pay. You do at least have the 21 days to cancel and have your deposit refunded. 

I agree with your sentiments about changes to the club and personally I'm opting for other providers more than I used to previously. I'm in the silent majority who vote with their feet although probably not quite the majority at present.