New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

SteveL replied on 18/09/2022 09:17

Posted on 18/09/2022 08:42 by Takethedogalong

Yes you can extend the map to full screen, but can you extend the left hand side of the page, and get rid of the map?🤔 I think that is what A&J might prefer🤷‍♀️

Posted on 18/09/2022 09:17

You don’t seem to be able to shrink the map . Personally I would like a slider, so I could have it whatever size I want. However, my main point was the size on different platforms A&J mentioned 60 % which would be a bit annoying. Clearly on the iPad it is barely half. Presumably the variation is down to inadequate testing on different systems.

On the App it is just silly, as you can only use it in portrait not landscape. The default is a thin slit of a map, which is no use at all, or a full screen. Please can we have the App in Landscape. The C&CC works in both.

peedee replied on 18/09/2022 09:18

Posted on 18/09/2022 09:01 by eurortraveller

Brue, it’s easy to get site reviews.  Use Google. 

For Club site Google CAMC plus name of site -for example CAMC Chatsworth. 

For CLs Google CAMC Plus name of nearest town - for example CAMC Liskeard

Posted on 18/09/2022 09:18

and you can use the site search facility ( magnifying glass in the top right hand corner) that also works fine. Just search on the site name or part of it.


peedee

brue replied on 18/09/2022 09:18

Posted on 18/09/2022 09:01 by eurortraveller

Brue, it’s easy to get site reviews.  Use Google. 

For Club site Google CAMC plus name of site -for example CAMC Chatsworth. 

For CLs Google CAMC Plus name of nearest town - for example CAMC Liskeard

Posted on 18/09/2022 09:18

Yes I know how to see reviews I'm just pointing out the anomaly on the new booking system. I think we've both directed people in the right direction and it's useful for others to read your comments. Thanks. smile

campievanner replied on 18/09/2022 09:23

Posted on 18/09/2022 09:23

Hmmm this is awful now.  I just wanted to see what is available so I can plan a tour myself working on where has availability but you want a start date and an end date.  The overseas and crossing could be kept separate as they used to be.

I don’t mind paying. Deposit but this is just awful.  Like others we have only once mended a booking at short notice during the fuel problems last year when we didn’t want to risk going further North.

Just go back to old system till you get it sorted.  Seems a shame to make problems for the majority just to be able to choose a pitch type. Perhaps find a better way.

we loved the old late availability system and did most of our bookings this way often at short notice when others had cancelled.  Worked for us.

SteveL replied on 18/09/2022 09:32

Posted on 18/09/2022 09:23 by campievanner

Hmmm this is awful now.  I just wanted to see what is available so I can plan a tour myself working on where has availability but you want a start date and an end date.  The overseas and crossing could be kept separate as they used to be.

I don’t mind paying. Deposit but this is just awful.  Like others we have only once mended a booking at short notice during the fuel problems last year when we didn’t want to risk going further North.

Just go back to old system till you get it sorted.  Seems a shame to make problems for the majority just to be able to choose a pitch type. Perhaps find a better way.

we loved the old late availability system and did most of our bookings this way often at short notice when others had cancelled.  Worked for us.

Posted on 18/09/2022 09:32

You don’t need to put dates in. Just select your site and press search. When it comes up hit book now. Select your pitch type and you can scroll through the calendar to see availability.

Unfortunately there no longer seems to be a mechanism for viewing availability at a group of sites simultaneously, as you could with the old system.

campievanner replied on 18/09/2022 09:39

Posted on 18/09/2022 09:32 by SteveL

You don’t need to put dates in. Just select your site and press search. When it comes up hit book now. Select your pitch type and you can scroll through the calendar to see availability.

Unfortunately there no longer seems to be a mechanism for viewing availability at a group of sites simultaneously, as you could with the old system.

Posted on 18/09/2022 09:39

Thank you for your help.
I don’t actually know which site I want to visit and it was good to be able to see where had availability and plan it that way.

brue replied on 18/09/2022 10:04

Posted on 18/09/2022 10:04

Regarding CL searches I've just tried to see what's in my own county, Somerset. I used the filters and tried A-Z however it only came up with 20 CLs, stopping at E? Android phone.

SteveL replied on 18/09/2022 10:50

Posted on 18/09/2022 08:52 by brue

I think what many are missing are links to reviews for all types of sites. There are pdf links to site plans etc but nothing else. Are they in the pipeline, we've no information about this "experience" which we've been told isn't complete.

Posted on 18/09/2022 10:50

I’ve just noticed there does seem to be a link, but it is empty. If you touch on the stars below the price a dialogue box opens on the right saying there are currently no reviews. The same is true in the European booking system (and I know there are reviews for some I looked at) and they have had a lot longer to get it sorted.

peedee replied on 18/09/2022 11:28

Posted on 18/09/2022 09:39 by campievanner

Thank you for your help.
I don’t actually know which site I want to visit and it was good to be able to see where had availability and plan it that way.

Posted on 18/09/2022 11:28

It does appear you need to have some idea where you want to go because "Late Availability" will not let you search just using a date window You have to use some kind of location e.g. a county with or without a date window.

peedee

peedee replied on 18/09/2022 11:36

Posted on 18/09/2022 11:36

I’ve just noticed there does seem to be a link, but it is empty. If you touch on the stars below the price a dialogue box opens on the right saying there are currently no reviews.

Hmmm, thanks, that looks like that may be coming down the line Steve but what about directions?

peedee

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