New Booking System

I posted at the very beginning that I didn't like the way it was introduced, there were certainly problems in the first few weeks and I didn't then like the new booking system and found it cumbersome to use but in essence we were all stuck with it if wanting a club site. 

Since then I have got to like it somewhat, there are some improvements, and once you have entered in your DOBs (are these being removed did I read?) and know how to use it, it is, if not good, then acceptable. I have done a number of booking and they went through quite quickly. Today was slow at times but no more than a minute or so at some parts. 

I use computer with large screens and book only club sites but some people have reported issues other devices and/or CLs.

There have been hundreds of thousand of booking made we are told so it must work at least some of the time for some of the members.

Where do you think I'm defending the club? I merely advised why posts get Deleted User, that happens in all types of thread because those guidelines are broken.

As DK says there are thousands of people successfully making bookings. There are also a lot who can't. No idea why.

Our system is going ok, I think a lot is down to trying to forget the old and learn the new. I've had 13 years of the old system, sometimes it's hard to forget. 

Personally I've made several bookings since November via the website, a bit clunky and slow but fairly straightforward.

JK

Yes, it works. However that is not the same as it being a good investment of however millions. 

We must just accept what we have and hope that in the end most members get the bookings they need, however fraught the process may be. 

I suppose it might depend on how you measure things. The Club clearly needed new software (the old is no longer supported so could eventually lead to more serious difficulties as time goes by). The Club is also asking more of the software in that it requires it to take a deposit and arrange payment on the day of arrival which was not needed on the old system. I am not saying it's perfect and it is probably a bit rough round the edges. There is a rumour that it will be updated in February so we will have to see it that makes a difference? Like most things we often get used to the way they work and after a while accept them, that seems to be taking a bit longer with this system.

David

My gripe is not unique to the CAMC, it’s just that they seem more prone to messing things up than other organisations. 
Up until recently I had a web booking system that I was happy with, it worked relatively smoothly on all my devices. OK it was a shaky start but they were getting there, things had definitely improved. I would even go as far as to say I liked it more than the old system. Now we seem to have gone backwards. Same with the App, although I couldn’t see the point of it as it was just another way of accessing the web site, it did at least work. Now after their update  a week or so ago it doesn’t.☹️

https://www.caravanclub.co.uk/uk-holidays/uk-search-and-book/late-availability/#latetable 

Late Availability is now working in list form where you can click on a chosen site. 

Quite an improvement! 

Not really. Not updated since the 10th Jan and does not include Clumber and Poolsbrook. That’s just local to us, there are probably more.

I've just reported this on feedback as I see they are missing from open all year info too. If there are further missing sites it might be worth mentioning them. Disappointing to find omissions. 

https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback 

There may be questions and complaints over the new booking system, however it is likely folk will get over them. From the staying on site point of view there are certainly a lot of satisfied customers and it is unlikely they are going to go elsewhere just due to inconveniences with the booking system.

copied from Februarys mag

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