New Booking System

Can't believe the number of 5 star positive reviews posted today, makes you wonder ! 

The cynic in me does wonder indeed; there have been some very negative reports about 5* reviews on the likes of Amazon; as for positive site reviews: totally meaningless as the name of the site is never mentioned in the reviews, so who knows which site it refers to.

Apparently the phone numbers are on a separate page.

 Good Morning

I too haven't received the SD, but as I've said earlier in the last SD (0/) ALL the sites phone numbers are grouped together on page 668.

Post Moderated. 

They are in the current one as well JK starting on 699. Very easy to find as they have a separate end of page colour. Although I found it quicker to ask my watch.😂 Came up with the phone number, which it would have called if I asked, distance and directions if required and even the opening times of 13:00 - 20:00. So both high tech and low tech solutions are easily available and folk can use whatever they find easiest or appropriate.

What would be nice is if they could get the App working offline and provide contact details and directions within that. It could then work as a replacement for the directory in non 4G areas. 

TP reviews More site reviews are naming the site.  Maybe someone heard us?! I was surprised at the number of positive magazine reviews. I don’t know what is in the message to those invited review but unless the magazine is specifically mentioned it isn’t something that would come to mind to comment on.

I could earn a nice little retirement pot advising on how to fill out a review properly. 5* and complaints/ grumbles don’t really inform potential customers in a coherent, helpful manner……… I’d start with “name that site”😁

This was the request to leave a review, any aspect of the club you like.....(no specific mention of the magazine.)...

'As a valued member, your feedback is hugely important - it helps us to shape your Club around the things that matter most to you.

We’d love it if you could tell us how your overall experience with the Club has been, whether it's UK campsite stays, European and Worldwide holidays, member offers, help and advice or anything your membership gives you access to. Your review could inspire future members and let us know the good things we should keep doing, or any improvements we could make.'

I just received this reply to my Trust pilot review......

Hi Paul. Thank you for taking the time to review our services and for the feedback. We have listened carefully to the feedback following the release of our UK booking system in September 22 and have already rolled out many changes to make the system more user friendly for our valued members. We have simplified the map so it's easier to use on a mobile and via the new Club App, which was updated just a few days ago. As you pointed out, we have reintroduced the previous CL search facility as this was indeed a far better system to view the CL spots.
The Late Availability Checker is still on the website:- https://fal.cn/3v4Jy and is updated every few days to show the latest availability for the month ahead. We have altered the system slightly and now show all of the sites with last minute pitches available for you to select and book.
I will certainly make sure that your thoughts are shared with the relevant department. Wishing you a safe and happy touring year ahead~Jamie

With reference to the updated app, there is no 'update' shown but if you uninstall the app and then reinstall it, it does seem to be better and faster loading. 

Unfortunately I tried it to find CL near Minehead,  quicker loading but result was one CL. It is the only one open all year so not much good if you're looking for CL for later in the year. Using the website green booking form , that returns 4 CLs , using the picture 'book a CL' only brings up the one. So definitely not there yet.