Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 12/01/2023 15:02 by Takethedogalong🤣 I feel sorry for those dealing with answering the reviews. Stock answers though, so an easy copy and paste. Hopefully some of staff will do workplace reviews, now they are usually insightful🤭
Not all the fault of the Club I concede, some folks can’t even find the right organisation review page on TP, so coping with the new shambles of a booking system will be a challenge😁
Posted on 12/01/2023 15:23
The repetitive stock answers become meaningless….."This is a recorded message…"
As for wondering why someone didn’t get a response when they posted a negative site review on the CAMC website, it shows Jamie isn’t really au fait with the ways of the club.
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Posted on 12/01/2023 13:18 by paulmoldI couldn't believe the email I got this morning asking me to put a review of the club on Trust pilot, really, after all the recent negative comments they actually want more !
Posted on 12/01/2023 16:27
It's always puzzled me why the Club want people to leave reviews on Trustpilot. Surely members would review internally first before venturing to an outside organisation? If I want to look at a site review I will first of all look on the Club's own website and then perhaps UKCampsites, the last place I would look is Trustpilot. Perhaps someone from the Media Department has persuaded the Club that its essential to have a Trustpilot presence but I wonder who the audience is? With over 360,00 members does the Club have the capacity to deal with substantially more members? Before the new booking systems rating were quite reasonable but since they have nose dived. Perhaps encouraging members to leave reviews they hope to rebuild their rating?
David
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Posted on 12/01/2023 14:22 by BurgundyTrust Pilot ratings would be even worse if members had posedt on the right club. Some members have been leaving their reviews of the club on the CCC reviews.
Posted on 12/01/2023 13:23 by TinwheelerGo on, Paul. Tell it as it is. 😂😂
Posted on 12/01/2023 16:27 by DavidKlyneIt's always puzzled me why the Club want people to leave reviews on Trustpilot. Surely members would review internally first before venturing to an outside organisation? If I want to look at a site review I will first of all look on the Club's own website and then perhaps UKCampsites, the last place I would look is Trustpilot. Perhaps someone from the Media Department has persuaded the Club that its essential to have a Trustpilot presence but I wonder who the audience is? With over 360,00 members does the Club have the capacity to deal with substantially more members? Before the new booking systems rating were quite reasonable but since they have nose dived. Perhaps encouraging members to leave reviews they hope to rebuild their rating?
David
Posted on 12/01/2023 17:45
I’ve said it before….TP really relates to an organisational review, ie, the CAMC as a whole, so that’s HQ, Bookings, communications, staff interaction, etc….. I tend to view CAMC in two areas, the Club Sites and CL network, and then everything else separately. (No experience of Overseas, so haven’t ever reviewed). I have nothing but praise for the Sites, they tend to be very nice, decent staff, but nowadays expensive for us. Hence I will do a review on this website after most visits. HQ however, and the Management in particular……different ball game. I know the two are intrinsically linked, but I do find it possible to like the sites, but dislike the organisation.
Most of the Site reviews on TP are fairly useless, as you can hardly ever tell which site is being reviewed🤷♀️ But, at least CAMC do respond to TP reviews, it is a very public place, and they do seem to care about the rating. Which is why it’s the best place to post about the bookings system.
Posted on 12/01/2023 16:27 by DavidKlyneIt's always puzzled me why the Club want people to leave reviews on Trustpilot. Surely members would review internally first before venturing to an outside organisation? If I want to look at a site review I will first of all look on the Club's own website and then perhaps UKCampsites, the last place I would look is Trustpilot. Perhaps someone from the Media Department has persuaded the Club that its essential to have a Trustpilot presence but I wonder who the audience is? With over 360,00 members does the Club have the capacity to deal with substantially more members? Before the new booking systems rating were quite reasonable but since they have nose dived. Perhaps encouraging members to leave reviews they hope to rebuild their rating?
David
Posted on 12/01/2023 18:10
If only the in house site reviews received the same amount of attention I think it would be appreciated by those who respond. TP is meaningless, the sites aren't named and quite often 5 * star reviews contain complaints. Useless to all. 
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Posted on 12/01/2023 21:47
Perhaps encouraging members to leave reviews they hope to rebuild their rating?
I am sure that is what they are after, a bit of a firefighting exercisd, attempting to shut the barn door after the some of horses (read members) have bolted.
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Posted on 12/01/2023 22:02
My friends who live down at Looe have a website page just for complaints - it’s called Looe Moaners. Perhaps a similar section on here to gather all the moans together might be a good idea - although the UK Sites and Touring section would in future be empty.
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Rowena
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