Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 17/09/2022 09:33 by SteveLIf it’s a user problem, it’s one of the clubs own making.
Let’s release a totally new booking system with lots of flaws and no clear instructions on how to operate it. Plus why don’t we release all the back months at once, just to make sure we totally overload the system.Well that was their cunning plan and it was about as successful as most of Baldricks.
Posted on 17/09/2022 11:52 by dinkysteveYou were very lucky to find sites near Ashbourne in 30 seconds. Maybe the server was working better for you than me. Thank you for your offer of the phone number but I found the number in the 2022 handbook, an old style manual search. It seems clear to me that your succesfull search is not a very common experience with other members. My comments regarding the changes to searching for a CL or making a booking at a club site are very common on the "modified" system. It's clear to me that the negative comments far exceed the very small number of positive feedbacks on the search/booking system.
Posted on 17/09/2022 12:50
By the clubs response to the points raised it NOT a user problem. The club clearly acknowlege that the new system has numerous problems. Try search for a CL near Bridlington with hook up, hardstanding and good reviews. I wish you luck in a seach which would have taken me seconds on the old system.
1 person likes this
Posted on 17/09/2022 13:21
Thank you for comment about using Google, there are a number of Cl's near Ashbourne it would seem pointless to use Google when the club site should supply the information on all the sites near Ashbourne. I repeat, try seaching for a CL near Bridlington with a hardstanding and hook up on Google.
1 person likes this
Posted on 17/09/2022 12:50 by dinkysteve
By the clubs response to the points raised it NOT a user problem. The club clearly acknowlege that the new system has numerous problems. Try search for a CL near Bridlington with hook up, hardstanding and good reviews. I wish you luck in a seach which would have taken me seconds on the old system.
Posted on 17/09/2022 13:24
Where has the club admitted it has numerous problems ? All i see is a few minor problems which people are making in to major problems
With such a complex system problems with the soft ware should be expected
From what i can see compared to many newly launched software packages ,the IT people have done a good job
For god sake give it a chance
Posted on 17/09/2022 09:53 by TinwheelerEither way, it was asking for trouble to release those months all at the same time. Goodness knows, the club had years of experience of frenzy day to fall back on to show them what would happen. It was madness to do that🤯
Posted on 17/09/2022 12:30 by Twos more then oneWhat instructions are needed ,as far as i can see it is easy peasy territory ,just read what it asks for, job done first time, no instructions needed
The more i read, the more i am certain it is 90% a user problem.
Posted on 17/09/2022 13:38
For those trying to search for a CL, try clicking on "Show Certificated Location" before you search in the "Book a campsite". As TMTO says easy if you know how and I agree it is not easy for all those not too used to using software.
It will show Club site in a county first but you do get the CL list. Unfortunately "Hide Club sites" is not an option and I agree the filters are rubbish. They don't reflect what most of us look for. What exactly is meant by Motorhome Friendly???
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