New Booking System

In fact it’s complete Baldricks🤷🏻‍♂️🙁

Just an update "my bookings" are now working on desktop and android. 

Was there a rush to book or was the queuing all down to curiosity?

peedee

Either way, it was asking for trouble to release those months all at the same time. Goodness knows, the club had years of experience of frenzy day to fall back on to show them what would happen. It was madness to do that🤯

We forget when we post on here that there are thousands of members and undoubtedly many will have tried out the new booking system on the first couple of days and many wanted to book their pitches for next year too. It was bound to clog up but the actual "experience" has not been brilliant. 

When I get my money back for the wrongly charged double deposit I might feel more amenable to updates and progress. 

Probably a bit of both I suspect. Many like myself probably wanted to secure the second part of half term. Plus of course we don’t know what access limits they set for the initial launch. Looking at the total number of requests on the queuing system, it didn’t look that huge, so they may have been fairly low and that of course would contribute to the excessive queue time, 2 hours in my case.

I should have signed my original  post "optimistically yours"  I wonder if some of the "elder statesmen" on here would pick up the gauntlet and start  a Snagging List thread OR would it only be purposeful if done by Ro ?

There is still no update for the Android App, still cannot log on.

peedee

I suspect the dog question got a response because there was a phone number attached to it, which was presumably ringing somewhere. Don’t know who it went to, but if it was answered this would clearly cause annoyance, hence do something about it. What I don’t get, given it is apparently a mistake, is how they came to assign a phone number to it in the first place, bearing in mind it was a different number to the overseas one. One of life’s little mysteries! 
As for the Apps, I guess those don’t directly effect anyone at HQ!

What also irritates me is this “finding out” about things from elsewhere than the Club itself. They are keen enough to do “you asked, we did” on other things, why not a front page list of issues they have resolved e.g you said why do we need to phone about dogs, we said we are removing that requirement. We might then think they were actually listening and responding. And MEMBERS would know regardless of whether they used social media or not.

All these workarounds that people are finding are very useful, thank you. BUT they shouldnt be necessary. It’s an indication of a site design that didn’t consider members requirements. 
But as someone who uses more CLs than club sites I am extremely frustrated at the LOSS of detailed search facility. It was easy before to use the map, identify a possible CL, see the summary and the go with one click to the full CL page with full facility info, reviews and prices. That link to the full page has disappeared. Yes there are workarounds, but they are cumbersome and time consuming. They are only really useful if you know which sites you want. Searching by county and then town has always been problematic because it was not always easy to know which town any particular sites was attached to.

So the site has LESS functionality than before. Nothing to do with me as user, simply a web site failing.