New Booking System

The previous CL search was poor, it didn't retain the search criteria and was also cumbersome. Just tried the "new experience" (what a dreadful phrase) and tried using the filters. This took me all over the place. In the end I entered the word "Devon"...Devon Canada or Devon England?! I chose the latter.  Up came a list of main sites in Cornwall, Somerset and Devon but no CLs.

In the meantime I will continue to search via the main website and probably via other more usable Web sites. CLs are listed in many other places thankfully.

You asked

We ....

Fill in your own words. 

I agre with thse comments. The new search for a CL programme is atrocious. Tried searching for a CL near Ashbourne, Derbyshire to get the telephone number for a CL I have used a number of times. Chose the CL option NOT the as I do not use club sites.  No CL's found, that's complete rubbish as there at least 6 Cl's with Ashbounre in the address. What a disaster the new system, its totally biased towards club sites.  The old system was great, type in a county and a town along with filters and you got an instant result.  Theres an old saying " if it aint broken don't fix it"  It seems from other comments that I am not alone in my distaste for the changes.  I await with interest your reply.

It's taken me an hour to make a new booking, the New App to load, then attempt to use , couldn't find my membership finally manage to complete the cumbersome irrelevant questions and then the payment wouldn't go through!

Resorted to the computer to complete everything again . FRUSTRATION.

Qu. Is  the deposit refunded if you have to make a cancellation?

I took 20 seconds on an I pad to get CLs at Ashbourne. There are several. Which one do you want and I will give you the phone number 

I got to 30 seconds……..then got the internal error page!

From now on, I shall be referring to the Club Directors as “Internal Errors”. Something to do with this pain in the **** website! 

Huge missed opportunity here. DG Internal Error is going to be at Northern Counties meeting only a few miles from where I live today. Luckily for him, it’s my sisters birthday, and I have a prior engagement. 😎

You were very lucky to find sites near Ashbourne in 30 seconds.  Maybe the server was working better for you than me. Thank you for your offer of the phone number but I found the number in the 2022 handbook, an old style manual search.  It seems clear to me that your succesfull search is not a very common experience with other members.  My comments regarding the changes to searching for a CL or making a booking at a club site are very common on the "modified" system. It's clear to me that the negative comments far exceed the very small number of positive feedbacks on the search/booking system.

EuroT got there in 20 seconds Dinkysteve, after my 30 second attempt, I never got to see the CLs🤣

Sadly, I seem to have mistaken our current Handbook for an old one, and have recycled it. So it’s either this abysmal website or go somewhere else to search for me. 

New App and webpage for finding sites is useless

Your IT standards are  set in the 1990's

You can barely see the map for huge unhideable filter boxes , The App is worse.

How do I filter for a CL with Electric and hardstanding now ??

You need to roll back the website and App back to what we had as the new ones have inadequate functionality.

Who was responsible for pre testing this new system???!!!!

My options seem to be to either roll right back to paper map and book or leave the club. and go somewhere where they can manage their online presence properly.

If I was a CL owner I would be even more irritated.