Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 13/11/2022 18:42 by Phil n TracyMaybe it isn't due to lack of bookings. I think my point was the fact that the search facility for available club sites doesn't meet bygone standards. My point about Marazion was the fact that it didn't sit under the Cornwall search location at one time (if it ever did.)
Other than that I am not sure high tech these days meets with Joe publics requirements. I had to contact a chat area of a very British retailer today and after going around in circles I was told I was going to be put through to a human!!!
Perhaps I'll give the club a call tomorrow.
Posted on 13/11/2022 20:33
Have not looked at CT for a while particularly interested in this the “The New Booking Experience” thread. Not used the system yet - finding pitches other than main club sites when needed. Feel like some others it was put into use before it was ready. Latest I can see are 9 issues fixed and 8 fixes and improvements next on their list to do. I feel the club’s reputation has taken a hit with this shambles of a system and do wonder if it will affect it financially. Eg less bookings and/or people not renewing membership. I also followed the link supplied by paulmold/Tinwheeler (page 207) and completed the questions in the hope of something positive coming out of all the feedback.
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Posted on 13/11/2022 17:28 by TinwheelerIf you mean Marazion, a statement on its future is awaited. I’m sure it hasn’t suffered from lack of bookings.
Posted on 14/11/2022 10:34
Marazion has closed permanently its stated on the sites web page and Novembers mag, it's been up for closer for some time but did well in the staycation boom but numbers went down this year as every site I visited this year, it's such a shame it was a gem.
Posted on 14/11/2022 10:44
Just arrived at Rowntree site the booking on line clearly states “pay on arrival” so why did the balance leave my account at 2.20am this morning, the wardens say you need to click a button, that was done that’s why it says pay on arrival so what’s happening.
They offered me a full refund to my card so I could pay by cash what a system this is.One warden said she had never seen the booking element of the system.
How can you trust the security of your details when the system is totally out of control.
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Posted on 13/11/2022 13:51 by eurortraveller
LWM, What doesn’t work?Here’s how I search an area using a tablet.
I touch the spyglass icon at the top right hand corner of the website page and a search box appears.If for example I want CL sites in Devon that’s what I type in the search box. Then I touch Search.
It gives me what I am looking for..
Despite what you say it does work.
Posted on 14/11/2022 11:04
If I select search by area, then type in an area eg Scarborough= NO results
if I type in a site that I know to be in the Scarborough area if finds it, so you have to know a site name, but if you haven't been to that area before you are stumped
also, the system is pushing you to club sites, I don't want club sites they too expensive
it only works for club sites
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Posted on 14/11/2022 10:44 by clarinetmanJust arrived at Rowntree site the booking on line clearly states “pay on arrival” so why did the balance leave my account at 2.20am this morning, the wardens say you need to click a button, that was done that’s why it says pay on arrival so what’s happening.
They offered me a full refund to my card so I could pay by cash what a system this is.One warden said she had never seen the booking element of the system.
How can you trust the security of your details when the system is totally out of control.
Posted on 14/11/2022 11:04 by Lyke Wake ManIf I select search by area, then type in an area eg Scarborough= NO results
if I type in a site that I know to be in the Scarborough area if finds it, so you have to know a site name, but if you haven't been to that area before you are stumped
also, the system is pushing you to club sites, I don't want club sites they too expensive
it only works for club sites
Posted on 13/11/2022 12:36 by SteveLAs I put in my reply to your last post on the subject, saying it doesn’t work. It does for me on both iPad and iphone. It would be more constructive if you answered my question about what device you are using and a few more specifics, rather than just saying it doesn’t work.
Posted on 14/11/2022 10:44 by clarinetmanJust arrived at Rowntree site the booking on line clearly states “pay on arrival” so why did the balance leave my account at 2.20am this morning, the wardens say you need to click a button, that was done that’s why it says pay on arrival so what’s happening.
They offered me a full refund to my card so I could pay by cash what a system this is.One warden said she had never seen the booking element of the system.
How can you trust the security of your details when the system is totally out of control.
Posted on 14/11/2022 12:17
There seems to be a difference between what it says on my bookings and on the emailed booking invoice. I opted for it to be taken prior to arrival. In my case I didn’t need to click anything, just leave it as it was, as it stated untick the box if you want to pay on arrival. All my emailed invoices say your payment will be taken the day before as per your instruction, however on my bookings they all show as pay on arrival. No idea what will happen as We have not taken any new system bookings up yet.
Posted on 14/11/2022 11:04 by Lyke Wake ManIf I select search by area, then type in an area eg Scarborough= NO results
if I type in a site that I know to be in the Scarborough area if finds it, so you have to know a site name, but if you haven't been to that area before you are stumped
also, the system is pushing you to club sites, I don't want club sites they too expensive
it only works for club sites
Rowena
Trailertenter