New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

nelliethehooker replied on 11/11/2022 21:22

Posted on 11/11/2022 20:55 by Tinwheeler

The thanks are due to Paul who supplied the link.

I think several of us have spoken our minds. 👍đŸģ

Posted on 11/11/2022 21:22

And I bet they take no notice of what any of us have to say. 

Tinwheeler replied on 11/11/2022 21:26

Posted on 11/11/2022 21:22 by nelliethehooker

And I bet they take no notice of what any of us have to say. 

Posted on 11/11/2022 21:26

Very likely which will make the whole survey process a complete waste of (members') money.

axl replied on 11/11/2022 21:50

Posted on 11/11/2022 21:50

As the new system is so bad and loads of us are using the phone, it would help if you deployed more peeps to the phones! even the phone peeps and wardens are stressed!

 

SteveL replied on 11/11/2022 22:29

Posted on 11/11/2022 20:58 by nelliethehooker

Not when I have had stuff from them, probably because I select items that offer free delivery anyway.

Posted on 11/11/2022 22:29

Possibly. It’s the despatched by Amazon stuff, that is free if you have spent £20. It always defaults to the paid fast option, rather than the longer free one.☚ī¸

SteveL replied on 12/11/2022 08:22

Posted on 11/11/2022 21:52 by axl

trying to book eurotunnel at the moment but it doesn't seem to exist on here!

 

Posted on 12/11/2022 08:22

It finds euro tunnel crossings if you select Folkestone to Calais as a crossing. Actually comes up very quickly. The ferry crossings take ages to come up.

cyberyacht replied on 12/11/2022 10:58

Posted on 11/11/2022 10:23 by Woodie70

Totally frustrated this morning tried booking a site for Christmas, got down to booking and had to put our dates of birth in. The calendar shows 11th November 2022 and I want to get back to September 1942 ! It only goes back a month at a time!

Posted on 12/11/2022 10:58

Just fill it in as 01/01/01. Shortest distance. Why should we disclose unnecessary information anyway? Possibly contravenes data protection rules as well as, IIRC, non-essential data should not be requested.

brue replied on 12/11/2022 11:32

Posted on 12/11/2022 11:32

That's  the problem, you can't  fill in anything you literally have to click back for years and years month by month, it's truly  awful!!

If someone was born in, say, November 1950 maybe an interested party could work out how many clicks are needed at a rate of 12 per year! 🤔 

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