New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

Burgundy replied on 11/11/2022 14:26

Posted on 11/11/2022 10:51 by brue

Out of interest the payment in advance tick box is the default so at present there are complaints that money has been taken in advance because some aren't noticing the default mechanism. So in some ways this has been covered by CAMC.

Posted on 11/11/2022 14:26

I thought pre ticked opt in boxes had been banned under GDPR?

Takethedogalong replied on 11/11/2022 14:29

Posted on 11/11/2022 13:32 by Wherenext

Cheers Paul. That got a lot of things off my chest.

Not likely to result in anything but nevertheless satisfying.

Posted on 11/11/2022 14:29

And me, both barrels and a howitzer applied👍 

KjellNN replied on 11/11/2022 14:49

Posted on 11/11/2022 13:32 by Wherenext

Cheers Paul. That got a lot of things off my chest.

Not likely to result in anything but nevertheless satisfying.

Posted on 11/11/2022 14:49

Just done the same.

Diddyell replied on 11/11/2022 16:02

Posted on 11/11/2022 16:02

Over 2000 posts on the new booking system and is there one from top management? Not that I can find the new system is a shambles at a cost of millions it's time someone shouldered the blame and stepped up to the crease😡

brue replied on 11/11/2022 17:21

Posted on 11/11/2022 17:21

I have to say the web (inc Trust Pilot, where the rating has slumped from 5* to 3.6*) is littered with apologies from CAMC stating that improvements are on the way. I can also see that popular sites have "low" availability at peak times next year so bookings are being made. Like others I will use sites that suit us and will attempt to book them as usual but the new "booking experience" is falling far short of what was expected and the complaints will no doubt continue until it's sorted, not easy for those who have to answer for CAMC on a daily basis as it's not their fault at all.

SteveL replied on 11/11/2022 17:44

Posted on 11/11/2022 14:26 by Burgundy

I thought pre ticked opt in boxes had been banned under GDPR?

Posted on 11/11/2022 17:44

If that’s the case then Amazon are breaking the regs as well. They always pre  tick the box that charges you delivery to get it faster and you have to untick it and tick the longer free delivery option.

Tinwheeler replied on 11/11/2022 20:55

Posted on 11/11/2022 20:52 by nelliethehooker

Thanks TW, I'm sure they will "love" what I have written!!😁

Posted on 11/11/2022 20:55

The thanks are due to Paul who supplied the link.

I think several of us have spoken our minds. 👍🏻

nelliethehooker replied on 11/11/2022 20:58

Posted on 11/11/2022 17:44 by SteveL

If that’s the case then Amazon are breaking the regs as well. They always pre  tick the box that charges you delivery to get it faster and you have to untick it and tick the longer free delivery option.

Posted on 11/11/2022 20:58

Not when I have had stuff from them, probably because I select items that offer free delivery anyway.

Cornersteady replied on 11/11/2022 21:19

Posted on 11/11/2022 14:26 by Burgundy

I thought pre ticked opt in boxes had been banned under GDPR?

Posted on 11/11/2022 21:19

I seem to recall (perhaps wrongly) that they are but only when you are giving consent to store your data in some form or how that data is used, so for example a pre ticked box for accepting cookies, or for the company to pass on your details to another company for marketing, is prohibited as it does not give you a clear choice. I don't think it applies to giving an instruction like delivery or taking money out as it is nothing to do with how they obtain or store your data but only your wishes.

It is however in my view easily missed and underhand.

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