New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

Graydjames replied on 03/11/2022 14:06

Posted on 03/11/2022 13:01 by Hja

I’ve received email. There is no info about what to do if you do want handbook. I assume just ignore email.

I use the website on my iPad which is abt 3 years old and it’s works differently but equally badly to the website on my desk top.

Posted on 03/11/2022 14:06

Sorry, content removed. 

DavidKlyne replied on 03/11/2022 14:59

Posted on 03/11/2022 13:01 by Hja

I’ve received email. There is no info about what to do if you do want handbook. I assume just ignore email.

I use the website on my iPad which is abt 3 years old and it’s works differently but equally badly to the website on my desk top.

Posted on 03/11/2022 14:59

Yes, I think better to avoid the email completely as it seems if you click on the email there is the risk that you will automatically go paperless? That is a bit bit naughty of the Club. 

David

Amesford replied on 03/11/2022 15:03

Posted on 03/11/2022 14:59 by DavidKlyne

Yes, I think better to avoid the email completely as it seems if you click on the email there is the risk that you will automatically go paperless? That is a bit bit naughty of the Club. 

David

Posted on 03/11/2022 15:03

God help us if it all goes onlineyell 

peedee replied on 03/11/2022 15:09

Posted on 03/11/2022 15:09

I have had nothing from the Club since the 27/10. I hope it is not a phishing mail, the Club should confirm it is actually from them

peedee

wedgy replied on 03/11/2022 15:13

Posted on 03/11/2022 14:59 by DavidKlyne

Yes, I think better to avoid the email completely as it seems if you click on the email there is the risk that you will automatically go paperless? That is a bit bit naughty of the Club. 

David

Posted on 03/11/2022 15:13

Will anyone at the Towers ever be held responsible for software failures such as this and the new "experience " I also note that many responses on trust pilot suggested purchasing travel insurance to cover lost deposits, could someone from the club provide details of any provider of such cover ?? I do not believe there is such a thing as the excess charge negates any worthwhile benefit. Of course the 'club" may now consider selling such cover which may negate their forthcoming loss of revenue due to the new "experience " 

SteveL replied on 03/11/2022 15:38

Posted on 03/11/2022 14:59 by DavidKlyne

Yes, I think better to avoid the email completely as it seems if you click on the email there is the risk that you will automatically go paperless? That is a bit bit naughty of the Club. 

David

Posted on 03/11/2022 15:38

I would think you would have to click on the red button that says Yes Please to actually action the request.

KjellNN replied on 03/11/2022 15:40

Posted on 03/11/2022 14:59 by DavidKlyne

Yes, I think better to avoid the email completely as it seems if you click on the email there is the risk that you will automatically go paperless? That is a bit bit naughty of the Club. 

David

Posted on 03/11/2022 15:40

We have a couple of bank accounts quite similar, very easy to go paperless without realising it.  I have been fooled at least twice and then need to log on again to sort it out.

JVB66 replied on 03/11/2022 15:41

Posted on 03/11/2022 15:41

 Everything  with the booking system seems to stop working at FM with the poor internet and phone signals .and the couple opposite have also problems as he has been to ask if I know what is wrong with the booking system as it seems to have changed surprised

Which seems to show that some members are still not aware of the unanoused introduction undecided

SteveL replied on 03/11/2022 15:47

Posted on 03/11/2022 15:09 by peedee

I have had nothing from the Club since the 27/10. I hope it is not a phishing mail, the Club should confirm it is actually from them

peedee

Posted on 03/11/2022 15:47

The email address it comes from is the normal one for all the junk they send theclub@mailing.camc.com So I think it’s genuine.

 

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