New Booking System

We have only been members of the CCC for a couple if years as OH and I as several of our friends including this clubs staff ,,in both parts of this club could see with this clubs newer senior management team that the ethos of what was a club was being eroded ,in the event both the new ammended name first still not complete? and now in the "dash for cash" with the latest over complicated booking system being a "bolted on"additional part of the continental booking system is never going to be a user friendly system as was the one it has replaced? as can be seen the amount of false starts  that under pressure it seems was still not ready for the unanoused release as most are finding it is still not a a system ready for use by it seems the majority of the membership.

We and sone of those we know have used the ccc deposits system and it works far better than at this time and the way this club handle the IT problems as CT  it will be years if ever the booking system that is now with us will be member user friendly 

They could actually get far more respect from members if they could only admit they got it wrong and withdrew the new system completely until sorted . Companies are often judged not by the  number of complaints but by the way they handle those complaints . 

…..and by the way they treat their customers/members. Maintaining a wall of silence only makes matters worse.

A century!

Just to illustrate how many people are having problems with the booking app/website, on another forum someone rang up the booking centre, they were number 150 in  the queue due to 'extremely high levels of calls'.

Thanks peedee; have read your link, interesting.  No need to go into office at all, so no queuing.  Unless of course everyone still arrives at 1pm, but with ANPR that should be less of a problem.

I just gave up and rang, 20 min wait and call handler brilliant but very stressed as she had to use the same system! will just use the phone in future coz you broke something that worked well in the past! I need the late availability as self employed and the new version is.... something that goes in the toilet!!!

YT, I had read about it somewhere.  We did come a cross an ex-municipal site "over there" (France in this case) which was part of the PASS'ETAPES scheme. 

Peedee's link to the trial at Clachan was informative, with ANPR entry and pitch number being communicated via sms.

Perhaps there is hope yet but like you, at the moment I'm steering clear of booking anything with CAMC, don't trust it.

I agree with Steve in that, having pre paid, with a barrier system that recognises who you are (and that you've paid), and any required toilet block code has been sent, what is there for a 'check in' to achieve...all this can (and should be done remotely from wardens who have enough to do for those who haven't pre paid..).

pre paid arrivals can then enter the site without stopping at the office and go and find a pitch. Once this is done, a visit to the office to note pitch number might be required (although this could be actioned through the app, if it worked, updating the office system and notifying the warden with a emessage).

the only physical thing to do is collect a barrier fob, but if the exit barrier were also ANPR then this wouldn't be needed either.

all of the above sounds like 'blue sky thinking' compared to the clubs systems but having uprooted everything with this huge technical change, why not employ some simple slick elements which would make life so much easier for wardens and customers...

these sort of integrated ANPR/barrier/payment/confirm message type systems are in use all over the place....from car parks to even MH Aires...

I realise the important thing at the moment is to get the main booking processes working, but just a little thought of what prepayment might be able to add to (take away from?) the arrival process could have led to a really slick market leading effort.

as it is, folk will be asking themselves what's the point of pre payment if you still have to queue with other cars, then stop, get out and queue again in the office to achieve what over and above what can already be easily done electronically?

another opportunity missed?

Technology is great till the human element get involved 🙈 Many sites are still encountering and still struggle with arrivals before 1pm, so a free-for-all would ensue as the barrier activates. I can see the logic of a pre-selected pitch number, but I don’t want one. I like to have a mooch about and pick what suits us. What a palaver? Everything seemed so straightforward and hassle free pre-Covid, when you could make booking through the evening whilst watching a bit of tele, nothing was complicated. Arrive from 12pm (mostly) without any big deal. Even phoning the site if travel plans were making you a bit ahead of time and finding the site staff unflustered and relatively stress-free. We’re on holiday and life was great 🥳